Author: Imke

Lagos Marriott Hotel Ikeja, fresh off its win as Best Luxury City Hotel in Nigeria, continues to stand out among industry leaders recognized by Luxury Lifestyle Awards. In this exclusive conversation led by Alexander Chetchikov, president of the World Luxury Chamber of Commerce, the discussion explores the hotel’s approach to luxury, operational strategy, and the broader industry insights driving its success. Speaking with Lagos Marriott Hotel Ikeja General Manager, Ramanathan Lakshmanan, this interview reveals the standards, vision, and direction shaping one of Nigeria’s most influential hospitality destinations.

Alexander Chetchikov: Lakshmanan, to begin, how has winning Best Luxury City Hotel in Nigeria influenced your team’s approach to delivering elevated guest experiences?

Ramanathan Lakshmanan: Winning this award reaffirmed our belief that true luxury lives in consistency. It inspired the team to be even more intentional about the small details that make guests feel genuinely seen, valued, and at home.

AC: From an operational perspective, how do you define luxury in a way that resonates with both international and Nigerian travelers?

LR: For us, luxury is personal. It is understanding cultural nuances, respecting global standards, and delivering experiences that feel effortless, warm, and authentic to every guest who walks through our doors.

AC: Luxury is evolving globally, what elements do you believe modern guests value most at Lagos Marriott Hotel Ikeja?

LR: Modern guests value meaningful experiences, seamless service, and emotional connection. They want comfort, but they also want to feel understood and cared for in a way that feels natural, not scripted.

AC: How do your dining concepts, from Wakame to Azure Terrace, contribute to the hotel’s luxury positioning?

LR: Our dining concepts are extensions of our storytelling. Wakame, Azure Terrace, and our other outlets offer distinct experiences that celebrate flavour, atmosphere, and moments of connection, all delivered with refined service.

AC: Shifting to industry insight, what major operational trends do you believe will shape hospitality in West Africa over the next few years?

LR: The future of hospitality in West Africa will be shaped by adaptability, talent development, sustainability, and technology, while staying deeply rooted in local culture and guest expectations.

AC: Digital innovation is a strength of the property; how do you see technology reshaping hotel operations moving forward?

LR: Technology allows us to enhance efficiency without losing the human touch. When used thoughtfully, it helps us anticipate needs, personalize experiences, and empower our teams to focus on what truly matters, our guests.

AC: With increasing demand for business events and conferences, how is Lagos Marriott Hotel Ikeja adapting its facilities and services to industry needs?

LR: We continue to invest in flexible spaces, advanced infrastructure, and dedicated service teams to support the growing demand for business, meetings, and conferences, ensuring every event is seamless and impactful.

AC: Lastly, what unique qualities do you believe guests appreciate most about Lagos Marriott Hotel Ikeja?

LR: What guests appreciate most is our ability to deliver world-class hospitality while remaining deeply personal. From thoughtful service to carefully designed spaces, every detail is meant to make them feel truly at home.

Luxury Lifestyle Awards extends its sincere thanks to Ramanathan Lakshmanan for sharing his insights and expertise. His leadership continues to contribute to the hotel’s rising influence on Nigeria’s hospitality landscape.

To learn more about Lagos Marriott Hotel Ikeja, visit
https://www.marriott.com/en-us/hotels/loslg-lagos-marriott-hotel-ikeja/overview/.

The name TANG embodies vibrant flavor and pays homage to the ancient Chinese dynasty known for its celebration of art, taste, and creativity. Since opening, TANG Dubai has emerged as one of the UAE’s most captivating dining destinations, bringing together the energy of Japanese izakaya dining and the refinement of Cantonese cuisine within a setting that reflects contemporary luxury. Founded by Nicky van der Walt, the restaurant reimagines fine dining as an experience that is immersive, expressive, and rich in sensory detail.

In this exclusive conversation, Alexander Chetchikov, President of the World Luxury Chamber of Commerce,  sits down with Nicky van der Walt to discuss the evolution of the luxury dining scene, TANG’s philosophy, and the future of experiential gastronomy.

Alexander Chetchikov: To begin, how do you view the current state of luxury dining in the Middle East, and what do you think distinguishes this region from the global culinary stage?

Nicky van der Walt: The Middle East has reached a remarkable point where luxury dining is no longer about exclusivity alone – it’s about cultural fusion, theatricality, and emotional resonance. What sets the region apart is its appetite for innovation and its celebration of global influences. Guests in the Middle East expect experiences that feel both world-class and deeply personal, and that expectation fuels a level of creativity and execution that is truly unique on the global stage.

AC: Luxury dining has evolved beyond food into a full sensory experience. In your view, what are the key elements that define a truly exceptional restaurant today?

NVDW: A truly exceptional restaurant today must create a sense of transport – where design, storytelling, service, and cuisine come together seamlessly to move the guest. Precision in flavour, an immersive atmosphere, and a team obsessed with detail all matter. But ultimately, it’s about crafting memorable moments that linger long after the final course. That’s the essence of luxury: emotion delivered with intention.

AC: With Dubai continuing to grow as a global hub for gastronomy, how do you see its restaurant scene evolving over the next five years?

NVDW: Dubai will continue shifting from being a destination for international imports to becoming a powerhouse of home-grown, globally recognized brands. We’ll see more concepts that are deeply rooted in authenticity, more culinary risk-taking, and further elevation of design as a storytelling tool. The market is maturing, and with that maturity comes a demand for depth – not just spectacle.

AC: Turning to TANG Dubai, what inspired the concept of merging Japanese izakaya dining with Cantonese culinary traditions?

NVDW: The inspiration came from a desire to celebrate two culinary cultures known for precision, harmony, and artistry. Japanese izakaya dining brings a sense of intimacy and vibrancy, while Cantonese cuisine offers depth, indulgence, and centuries of heritage. At TANG, we merge those philosophies to create a dining style that is simultaneously elegant and energetic – a contemporary Asian experience with soul.

AC: TANG’s design and atmosphere play a major role in its appeal. Could you share how the restaurant’s aesthetic complements the dining philosophy?

NVDW: TANG’s design is rooted in contrast – shadow and light, refinement and edge, minimalism and statement. Every texture, every curve, every detail in the space is intentional. The aesthetic sets the stage for a journey that feels both transportive and sensual. We want the environment to mirror not only the cuisine but also the iconic setting, with the Burj Khalifa and the Dubai Fountain creating a constantly shifting backdrop. Much like our dishes, the design is elevated, evocative, and layered with meaning. It’s not just a room; it’s an entire world crafted to immerse the guest from the moment they arrive.

AC: The name “TANG” evokes both flavor and heritage. How does the story behind the name influence the restaurant’s identity and guest experience?

NVDW:  “TANG” speaks to taste, but it also nods to profound cultural richness. The name draws inspiration from the Tang Dynasty, which ruled China from 618 to 907 – a period widely regarded as a pinnacle of Chinese civilization and a golden age of cosmopolitan culture. Our brand pays homage to that era’s spirit of artistry, refinement, and innovation.

It’s a name that feels both contemporary and timeless, allowing us to honor Asian heritage while shaping our own narrative. The story behind the name keeps us rooted in authenticity -whether through flavor, craftsmanship, or service – while encouraging us to reinterpret Asian luxury for the modern world. From the moment a guest walks in, the name becomes part of the experience, subtly guiding the journey that unfolds.

AC: As a leader in luxury hospitality, what do you believe defines true value for guests in today’s competitive landscape?

NVDW: True value lies in consistency, sincerity, and surprise. Guests want to feel seen – genuinely. Luxury is no longer just about opulence; it’s about connection. When a guest feels understood, when the experience feels effortless yet extraordinary, that’s real value. It’s the quiet confidence of delivering excellence without ever needing to overstate it.

AC: Beyond Dubai, you’ve mentioned potential expansion into Europe and the USA. What can we expect from the next phase of TANG’s journey?

NVDW:  Our expansion is driven by a desire to bring the essence of TANG – its energy, its craftsmanship, its cultural resonance – to cities that appreciate elevated Asian dining. Europe and the USA offer incredible opportunities for expression. Each new TANG location will honor the core philosophy while embracing the character of its surroundings. We’re building not just restaurants, but destinations.

AC: As TANG continues to gain international recognition, how do you plan to sustain its creative momentum and build a legacy within the global dining scene?

NVDW: Sustaining momentum comes down to never becoming complacent. We will continue pushing boundaries – through design, culinary innovation, service philosophy, and storytelling – while staying faithful to our core identity. Legacy, to me, is built through consistency of vision and a commitment to excellence over time. TANG is just at the beginning of its journey, and the best chapters are still ahead.

It was a pleasure speaking with Nicky van der Walt, a creative force whose influence continues to shape Dubai’s fine dining landscape. His reflections on flavor, service, and the evolution of the global hospitality scene reveal an approach rooted in authenticity and purpose. TANG Dubai stands as proof that luxury is not only about refinement but also about connection; the energy shared between people, places, and cultures.

Experience the artistry of TANG Dubai firsthand by visiting: https://dxb.tanghospitality.com/.

From Bangkok to the world, DER MOND Anandara Co., Ltd. has emerged as one of Thailand’s most influential names in contemporary fine jewelry. Known for its refined approach to diamond expertise and Thai artistry, the house now enters a new chapter as it is welcomed into the World Luxury Chamber of Commerce. With more than three decades shaping its identity and expanding its reach across key international markets, DERMOND presents a perspective on luxury defined by character, cultural depth, and modern expression. For this special feature, Creative Director Sirapat Pipatveeravat sits down with Alexander Chetchikov to reflect on the brand’s philosophy, its design language, and the shifting landscape of global jewelry.

Alexander Chetchikov: DERMOND has spent more than three decades shaping Thailand’s fine jewelry landscape. As the luxury jewelry sector enters a new chapter in 2025—marked by clients seeking greater individuality and design purpose—how would you describe the brand’s evolution over the years, and which guiding principles or emerging shifts do you see as most influential this year?

Sirapat Pipatveeravat: DERMOND’s journey has been deeply meaningful. When we first began more than thirty years ago, our focus was centered on diamond mastery and craftsmanship. Over time, we have grown into a fine jewelry house with a distinct identity—one that brings together technical excellence, Thai artistry, and cultural expression.

What I value most about this evolution is that it hasn’t been shaped simply by trends. Each chapter of our growth has been guided by our vision and by the way people form emotional connections with jewelry. Today, we create pieces that are not only timeless in beauty, but also reflective of individual character and personal meaning.

Our creative direction continues to be grounded in the idea we call “Reimagine Luxury”. To us, luxury goes beyond status or extravagance. It is about authenticity, timelessness, and purposeful design. Every diamond is selected with exceptional care, every detail is crafted with intention, and every piece carries a story that truly resonates with its wearer.

As we introduce DERMOND to international audiences, especially in growing markets such as the Middle East, I feel a strong responsibility – both to represent Thailand with sincerity and to demonstrate that our artistry can stand proudly alongside the world’s most respected jewelry houses.

AC: Sustainability is increasingly expected from high-end brands across the world. How is DERMOND incorporating responsible practices into its processes while maintaining its artistic integrity?

SP: Sustainability is something we approach with sincerity, not as a trend. In Thailand, craftsmanship has always been rooted in respect—respect for materials, for the artisans who shape them, and for the clients who will treasure the pieces. That mindset naturally guides how we incorporate responsible practices at DERMOND.

We have introduced solar energy solutions both at our Bangkok headquarters and at our Nakhon Nayok facility, which allows us to reduce our environmental footprint without compromising production quality. We also make a conscious effort to use responsibly recycled gold and ensure that our diamonds are selected through ethical sourcing channels. Even the smallest stones are evaluated by certified experts, ensuring that nothing is wasted and every material is honored.

For us, sustainability also means creating jewelry with longevity—pieces that are timeless in design and durable in craftsmanship, so they can be passed down through generations. When a piece becomes an heirloom, it stays out of the cycle of disposability, and that is one of the most meaningful forms of responsible luxury.

Another important aspect is our commitment to “Timeless Service”. We believe that caring for a piece does not end at the moment of purchase. We provide ongoing care, restoration, resizing, and personalization services to ensure that our clients can continue wearing their jewelry throughout their lives, and even prepare it for the next generation. This long-term relationship encourages mindful ownership and strengthens the emotional value of each piece.

Our artistic integrity remains unchanged. We continue to celebrate Thai artistry and meticulous detail, but we do so with greater awareness and intention. That balance between heritage, quality, responsible practices, and “Timeless Service” is what defines DERMOND today.

AC: In what ways does your ethos of “Reimagine Luxury” shape how clients experience and interpret your jewelry?

SP: “Reimagine Luxury” means giving clients the freedom to experience jewelry in a way that truly represents who they are. We want them to feel that luxury is something personal, wearable every day, and deeply connected to their identity—not something distant or reserved for special occasions.

This mindset influences everything we do, from customization and innovative craftsmanship to how we guide clients through their design journey. Every diamond is selected with intention, and every piece is crafted to feel unique and emotionally resonant.

Through this belief, we position DERMOND not only as a creator of fine jewelry, but as a Thai Global Fine Jewelry House that empowers clients to express themselves confidently on the global stage.

AC: Thai artistry is receiving greater international attention, supported by a strong heritage of fine workmanship. How do you foresee Thailand’s craftsmanship contributing to the global jewelry sector in the coming years?

SP: Thailand’s craftsmanship has always been exceptional, but the world is now beginning to truly recognize its depth. Our artisans combine meticulous hand skills with an intuitive sense of refinement, resulting in jewelry that feels both technically precise and emotionally expressive. This balance is something the global market increasingly values.

In the coming years, I believe Thailand will contribute not only through manufacturing excellence, but through original design, cultural storytelling, and responsible production. The new generation of Thai jewelers is embracing innovation, sustainability, and personalization—qualities that align with global luxury trends.

As a Thai Global Fine Jewelry House, DERMOND aims to champion this evolution by showcasing how Thai craftsmanship can stand alongside the world’s finest, shaping the future of luxury with authenticity and creative vision.

AC: DERMOND boutiques welcome clients from a wide range of backgrounds, both local and international. How do you ensure that each visitor encounters a unified expression of the brand’s character?

SP: Creating a unified expression of DERMOND begins the moment a client steps into our boutique. We approach retail as a complete sensory journey, where every detail—from spatial design to lighting, music, and even scent—is thoughtfully curated to reflect the elegance and intimacy of our brand. The materials we select, the warmth of the textures, and the way each piece is displayed all work together to highlight the craftsmanship and cultural depth behind our jewelry.

Our showcases are designed to feel like personal galleries, allowing clients to appreciate the architectural forms and delicate Thai detailing that define our signature aesthetic. Lighting plays a crucial role, enhancing the brilliance of our diamonds while maintaining a soft, inviting atmosphere that encourages closeness and exploration.

Service is seamlessly integrated into this environment. Our team provides what we call “Timeless Service”, offering knowledgeable and personalized guidance in a manner that feels natural and attentive. Beyond personal interaction, our visual team plays an important role in enhancing the experience. They continually observe client behavior and review recorded insights to understand which pieces attract the most attention across different cultural backgrounds. This allows us to curate and position our displays with intention, ensuring that each client can easily discover styles, gemstones, and designs that resonate with their preferences and lifestyle.

Clients are encouraged to take their time, discover pieces, try them on, and connect with the stories and emotions behind them. This thoughtful combination of attentive service and informed presentation creates a sense of intimacy and discovery that truly distinguishes the DERMOND experience.

AC: Your diamond selection process is known for its highly stringent standards. Why is this level of examination fundamental to how DERMOND defines quality?

SP: We uphold one of the world’s most rigorous diamond standards — selecting only the finest stones, beyond what certification alone can guarantee. Every diamond is handpicked for brilliance, perfect cut, and freedom from undesired traits such as BGM (brown, green, or milky tints). We exclusively use F/VVS/Excellent Cut for round diamonds and E/VVS/Excellent Cut for fancy shapes — even stones as small as 0.005 ct. must meet our uncompromising standards.

All diamonds are meticulously examined by the DERMOND Grading Division, led by gem experts certified by GIA and HRD.

Our goal is to create pieces that can be cherished for generations. A diamond with exceptional character and brilliance will remain beautiful forever. When a piece becomes an heirloom, it carries not only value, but emotional meaning—and that is the true expression of luxury for us.

AC: Design innovation at DERMOND often emerges from a balance between artistic vision and technical advancement. How does your team navigate this process when shaping new collections?

SP: Design innovation at DERMOND always begins with a creative idea—an emotion, a form, or a cultural reference that we feel strongly about. But transforming that artistic vision into a wearable piece requires a deep technical process. Our design team works hand in hand with our master craftsmen and gem experts, allowing creativity and engineering to evolve together rather than in separate stages.

We explore architectural structures, new setting techniques, and advanced 3D modeling to push the boundaries of what is possible, while still maintaining comfort, durability, and everyday wearability. Sometimes a single curve or gemstone placement can take countless adjustments, because we refuse to compromise on either beauty or functionality.

This balance is also rooted in our heritage. Thai craftsmanship has always emphasized both artistry and precision, and we continue that tradition by honoring handcraft techniques while integrating modern technology. The result is jewelry that feels contemporary and expressive, yet timeless in its construction.

For us, innovation is not about creating something different for the sake of difference. It is about creating pieces that carry meaning, perform beautifully, and resonate with the wearer. When artistic vision and technical advancement align, the jewelry gains a soul—and that is when a collection truly becomes DERMOND.

AC: As the brand continues to grow in markets such as Qatar, Kuwait, Bahrain, UAE and Australia, which strategic considerations are guiding your international expansion?

SP: Our international expansion is guided by a very considered approach. For us, entering new markets such as Qatar, Kuwait, Bahrain, UAE and Australia is not simply about presence—it is about creating meaningful connections and ensuring that our identity translates authentically across cultures.

One of the most important strategic elements is understanding the lifestyle and aesthetic preferences of each region. Clients in the Middle East, for example, value bold expression, exceptional gemstones, and pieces suitable for special occasions, while still appreciating heritage and craftsmanship. In Australia, we see a growing interest in refined everyday luxury and personalized design. By listening closely to our clients, we can tailor our offerings without compromising the essence of DERMOND.

Partnerships also play a crucial role. We work with trusted local distributors and luxury platforms who share our values and can help us build long-term relationships rather than transactional visibility. This ensures that our clients receive the same level of expertise, service, and aftercare that they would experience in Bangkok.

Another key consideration is maintaining consistency in our design language and Timeless Service. They should immediately feel the warmth of Thai hospitality, the precision of our craftsmanship, and the emotional storytelling behind each piece.

Ultimately, our expansion strategy is rooted in sustainability and reputation. We prefer steady, organic growth that protects our quality and strengthens our global credibility. As we enter new markets, we carry not only our brand, but also the pride of representing Thai artistry on an international stage.

Thank you, Mr. Sirapat Pipatveeravat, for offering your insight into the direction of DERMOND and the ideas shaping its future. As the House expands its presence across key global markets, its perspective on modern fine jewelry continues to stand out for its clarity and depth.

For a closer look at the brand’s creations and philosophy, visit: https://dermond.co.th/.

After Mountain Hub Gourmet was selected among the TOP 100 Restaurants of the World, by the Luxury Lifestyle Awards, Alexander Chetchikov, President of the World Luxury Chamber of Commerce, met with Marcel Tauschek, Head Chef of the gourmet restaurant at Hilton Munich Airport.

In this exclusive interview, Marcel provides insights into the evolution of modern luxury, the art behind Alpine-inspired cuisine, and the future of fine dining.

Alexander Chetchikov: Marcel, congratulations on Mountain Hub Gourmet’s recent recognition as one of the TOP 100 Restaurants of the world. How does it feel to have your restaurant celebrated on an international level?

Marcel Tauschek: Thank you very much. It is, of course, a great honor when our work is recognized outside of Germany. For me, it is confirmation that we are on the right track with our philosophy: genuine craftsmanship, a clear culinary vision, and a deep understanding of the product. The award belongs to my entire team—without their passion and precision, such success would not be possible.

AC: How do you think the concept of luxury dining has evolved in recent years, and what role does authenticity play in offering your guests an unforgettable experience?

MT: Today, luxury has less to do with opulence or perfection in the classic sense and more to do with authenticity, tranquility, and relevance. Our guests immediately sense whether something is genuinely thought out and implemented. For me, authenticity means not imitating something, but showcasing your own region, your own craftsmanship, and your own attitude—reduced to the essentials, but with depth.

AC: Guests often describe Mountain Hub Gourmet as both sophisticated and inviting. How do you strike a balance between sophistication and accessibility in your restaurant philosophy and service?

MT: We want fine dining that touches people – not intimidates them. For us, it’s about precision, but also warmth. A menu can be complex, but never complicated. The best moments arise when a dish or a moment of service is not only technically perfect, but also works on an emotional level. That’s exactly what we try to achieve every evening.

AC: Luxury is often defined by the smallest details. What are some of the subtle details at Mountain Hub Gourmet that you think make the biggest impression on your guests?

MT: Many things only become apparent at second glance. For example, how a plate is served at the right temperature, how a sauce complements the main dish, or how the lighting and acoustics in the room affect the experience. We pay close attention to these subtle nuances. The interaction between the kitchen and service is another such detail—our guests can sense when everything is in harmony.

AC: Your industry, hospitality and fine dining, is constantly changing. How do you and your team stay ahead of trends while preserving the distinctive identity of your restaurant?

MT: We observe trends, but we don’t chase them. I believe that a strong identity is more important than short-term innovation. We cook with a clear reference to the Alpine region and interpret it in our own way – modern, but never interchangeable. We draw inspiration from art, music, and travel rather than food trends.

AC: Sustainability is playing an increasingly central role in modern gastronomy. How does your team approach sourcing and menu planning in order to respect both the environment and culinary tradition?

MT: Sustainability is a matter of course for us – it starts with purchasing, not marketing. We work closely with producers from the region whom we know personally. Many products come from Bavaria or Tyrol, some also from northern Italy. It is important to us to process everything with respect – from the root to the fillet. For me, that is true sustainability: mindfulness towards the product and the people behind it.

AC: Thanks to its location in the Hilton Munich Airport, Mountain Hub Gourmet has a truly international audience. How do you design the culinary experience to appeal to both international travelers and local guests?

MT: That’s an exciting challenge. Our cuisine has a distinct Alpine character, but it speaks a universal language. Guests from Australia or the US appreciate the regionality and precision, while Munich and Tyrolean guests recognize the Alpine soul. It’s this bridge between home and the world that defines us—and fits perfectly with our location.

AC: What excites you most about the future of Mountain Hub Gourmet and what can guests look forward to in the coming year?

MT: We want to further develop the idea of modern fine dining – lighter, more conscious, more personal. Alpine cuisine offers so many facets that have yet to be explored. For the coming year, we are planning new menus with an even stronger focus on seasons and textures – and perhaps a culinary surprise or two that will broaden horizons.

It was a pleasure to speak with Marcel Tauschek, whose thoughtful approach to leadership and hospitality further strengthens Mountain Hub Gourmet’s global reputation. His attitude demonstrates a deep understanding of what true luxury means today: a balance of authenticity, innovation, and humanity.

To learn more, visit https://mountainhub.de/en/.

Recognized by Luxury Lifestyle Awards as Best Luxury Travel Concierge in the Caribbean, NCG Experience has redefined the landscape of bespoke travel services through its attention to detail, global reach, and intuitive understanding of client desires. In this exclusive conversation, Alexander Chetchikov, President of the World Luxury Chamber of Commerce, sits down with CEO Antonella D’Angelo to discuss the company’s philosophy, the evolution of high-end concierge travel, and what true luxury means in a fast-changing world.

Alexander Chetchikov: Congratulations on NCG Experience’s recognition as Best Luxury Travel Concierge in the Caribbean. What does this award mean to you and your team, and how does it reflect your vision of luxury in today’s rapidly evolving global travel landscape?

Antonella D’Angelo: This award is deeply meaningful to both me and my team. Personally, it represents years of dedication to a craft I’m truly passionate about, creating extraordinary experiences that go beyond expectations. Every journey we design carries a piece of our heart, and to be recognized for that work is incredibly humbling.

This award is a reflection of their exceptional commitment and attention to detail. We answer calls at all hours, we remember a guest’s preferences from visits ago, we turn challenges into seamless solutions. This recognition belongs to my team as much as it does to me—it’s a testament to the culture of excellence we’ve built together.

But more than anything, this award reminds us why we do what we do. Behind every itinerary is a celebration, a milestone, a dream someone trusted us to bring to life. Knowing that our work has created lasting memories for our clients, and that this has been recognized at such a prestigious level, inspires us to keep raising the bar. It’s not just an achievement—it’s a responsibility to continue delivering the level of service that earned us this honor.

AC: The modern client expects personalization and authenticity. How does NCG Experience ensure each experience feels uniquely tailored to individual preferences?

AD: Luxury travel today is defined by time, authenticity, and access. Modern luxury travelers value their time and authentic experiences like private access to archaeological sites after hours, dining in a chef’s home rather than their restaurant, or meaningful interactions with local artisans. It’s about penetrating beyond the tourist veneer.

True luxury now means ‘fully bespoke services’ that adapt to your preferences before you articulate them. Our team remember you despise feather pillows, itineraries that flex around your energy levels, experiences curated to your specific interests rather than a generic “luxury” template. Perhaps the ultimate modern luxury is freedom from crowds and schedules. Private islands, exclusive-use villas, or simply the ability to linger without rushing. Luxury is increasingly measured in tranquility and autonomy rather than thread counts.

NCG travelers often seek meaning alongside comfort. They want their travel to contribute positively — whether through conservation efforts, supporting local economies directly, or cultural preservation. Luxury with a clear conscience. Wellness as truly restorative experiences. Whether that’s a silent retreat, adventure that pushes boundaries, or simply digital detox in spectacular surroundings.

AC: You operate in some of the world’s most exclusive destinations. How does your team maintain a consistent level of excellence across regions like the Caribbean and the Mediterranean?

AD: NCG understands its clients beyond basic preferences. This means going deeper than “beach or mountains” to uncover traveling style, pace preferences, cultural curiosities, dietary nuances, even how they like to start their mornings. We build exclusive relationships and cultivate deep connections with local fixers, cultural insiders, and communities who can open doors that don’t appear in any catalog. NCG is flexible in the DNA. True personalization requires the infrastructure to pivot. This means relationships that allow last-minute changes, team members empowered to make decisions in real-time, and itineraries designed with intentional breathing room. We remember everything, so we build detailed client profiles that evolve across trips, ensuring preferences discovered on one journey inform the next.

AC: The luxury sector often reflects broader lifestyle trends. What new directions or demands are you noticing among your clientele in 2025?

AD: Well, this requires a sophisticated operational framework. NCG successful model combines deep local knowledge with non-negotiable quality benchmarks. We hire and partner with people who are native to or deeply embedded in each region, while maintaining centralized training on brand philosophy, communication protocols, and service expectations. Rather than trying to control everything directly, we build a curated ecosystem of trusted partners in each destination. Lots of site inspections and ongoing performance reviews. The key is having multiple vetted options so you’re never held hostage by a single supplier. We are always looking for people who can physically oversee logistics, troubleshoot in real-time, and verify that the villa actually matches the photos.

We keep records on client preferences, vendor performance data and fast problem solving. When a client mentions a shellfish allergy in the Caribbean, that needs to be flagged automatically for their Mediterranean trip!

Quality control never missed — Post trip debriefs with both clients and on-ground teams. Cultural intelligence — we understand that consistent service quality doesn’t mean identical execution—it means equally exceptional experiences delivered through culturally appropriate methods.

AC: As CEO, what are some of the biggest challenges you face in maintaining the highest standards in luxury travel concierge services?

AD: Certainly, a multi-week vacation immersing into cultural residencies where our clients learn traditional crafts from master artisans and access that cannot be bought (private tours of closed archaeological sites, for example).

Our UHNW clientele are gravitating toward pieces with provenance, craft, and story rather than logo-driven status symbols. This manifests as bespoke commissions from emerging artisans, restored vintage pieces, or investments in preserving traditional craftsmanship.

There’s an intense focus on health span rather than just wealth span. This goes far beyond standard concierge medicine into experimental longevity protocols, personalized supplement regimens based on continuous biomarker monitoring, and creating environments optimized for wellbeing (circadian lighting systems, air quality management, biophilic design).

Multigenerational families are creating sophisticated structures for passing down values, opportunities, and networks. This includes curated education experiences, mentorship networks, and documented family histories that go beyond financial planning. Also, now it’s about funding breakthrough carbon capture technology, rewilding estates, or ensuring supply chains actually restore ecosystems.

AC: How has the digital era, from social media to instant booking platforms, influenced the way NCG Experience connects with clients and partners?

AD: The challenge isn’t just meeting expectations but anticipating desires clients haven’t yet articulated themselves. Our team is genuinely curious cultural observers, not just skilled logistics coordinators. Our clientele expect total privacy, yet delivering extraordinary experiences often requires bringing multiple third parties into the loop – local fixers, security details, specialized guides. Each additional person is a potential vulnerability. Managing information flow while still executing flawlessly is a constant tightrope walk. Also, they want “authentic” experiences, but their presence often changes the very nature of what they’re experiencing NCG key differentiation has become the depth of relationships. The ability to secure room upgrades, restaurant reservations at fully booked venues, or behind-the-scenes experiences that can’t be purchased online.

AC: Looking ahead, where do you envision NCG Experience in the next five years? Are there new markets or experiences you’re excited to explore?

AD:  I see several compelling directions for NCG Experience. We will expand in emerging and underexplored markets. Secondary cities in Europe like Lyon over Paris, and regional Italy beyond the usual suspects. Ultra-wealthy travelers are seeking authentic experiences away from overtourism. We should consider Saudi Arabia that is investing billions in luxury tourism development, from NEOM to AlUla.
However – we want to stay focused on the Caribbean where a big piece of our heart is. Expanding here and focusing on existing and new island developments to make even more ultra-luxury experiences. We will expand our offer in wellness retreats focused on longevity and biohacking.
Developing estates, properties and experiences that actively improve destinations rather than just minimizing impact.

Thank you, Antonella, for sharing your insights and giving us an inside look into the artistry behind luxury concierge travel. 

To explore more about NCG Experience and its bespoke services, visit https://ncgvilla.com/.

Following Luxury Lifestyle Awards’ recognition of Black Diamond Protection as the winner of Best Luxury Protection and Intelligence Services in Italy for 2025, World Luxury Chamber of Commerce President Alexander Chetchikov sat down with Dr. Christian Quinziani, the company’s owner and driving force. In this exclusive conversation, they explore the intersection of luxury, intelligence, and modern security, where technology meets human insight and prestige demands precision.

Alexander Chetchikov: Dr. Quinziani, congratulations on Black Diamond Protection being named Best Luxury Protection and Intelligence Services in Italy by Luxury Lifestyle Awards. How does this recognition reflect your company’s philosophy and standards of excellence?

Dr. Christian Quinziani: This recognition represents an important confirmation of the work we do every day with dedication, discretion and absolute attention to detail. Black Diamond Protection’s philosophy is based on service excellence, continuous training of our staff and the use of the most advanced intelligence and security strategies. Receiving an award from the Luxury Lifestyle Awards means that our values — professionalism, confidentiality and personalized service — are also recognized internationally. It is an incentive to maintain and exceed our standards, offering our clients an exclusive and tailor-made protection experience in line with the expectations of the luxury world.

AC: The world of luxury is defined by experience, detail, and discretion. How do you ensure that your protection services align with the expectations of high-net-worth clients and global elites?

CQ: In the world of luxury, every detail makes a difference. That’s why at Black Diamond Protection we take a completely personalized approach, tailored to the needs and lifestyle of each client. Our priority is to ensure safety and peace of mind without ever compromising the discretion or elegance of the service. We select and train our staff according to international standards, combining operational skills, emotional intelligence and behavioral culture. In addition, we integrate state-of-the-art technology with careful risk analysis and tailored prevention strategies. In this way, we offer a protection service that not only meets but anticipates the expectations of the most demanding clients and global elites.

AC: Luxury and security might seem like very different worlds. How do you define luxury within the protection and intelligence industry, and how do your clients, from leaders to public figures, perceive it today?

CQ: It is true that luxury and security may seem like two distant worlds, but in reality, they share the same fundamental values: exclusivity, precision and absolute attention to the individual. In our sector, true luxury is not ostentation, but peace of mind: the knowledge that you are protected with discretion, competence and respect for your privacy. Today, our clients — leaders, public figures and personalities from the business and cultural worlds — perceive luxury in the ability to receive an invisible but ever-present service, capable of anticipating risks and managing them without ever interfering with their freedom or daily lives. In this sense, luxury in protection and intelligence is the art of making the client feel free, safe and perfectly at ease, wherever they are in the world.

AC: Shifting to your field, intelligence and protection, how is technology reshaping the future of private security, and how does your team stay ahead of these advancements?

CQ: Technology is profoundly transforming the world of private security, making it increasingly predictive, integrated and tailored. Today, intelligence is no longer limited to gathering information, but is based on real-time data analysis, the use of artificial intelligence and advanced monitoring systems that allow us to prevent threats before they occur. At Black Diamond Protection, we constantly invest in research, training and technological partnerships to ensure that our team always stays one step ahead. However, we believe that technology is a tool at the service of mankind: excellence comes from the combination of human expertise, analytical skills and innovative tools. It is this balance that allows us to offer our clients sophisticated security solutions that are always human, intelligent and personalized.

AC: Your company operates across multiple continents. What are the biggest challenges of maintaining consistent security standards in such diverse environments?

CQ: Operating internationally means dealing with very different cultures, regulations and operating contexts. The main challenge is to ensure that, wherever in the world, our clients receive the same level of excellence, confidentiality and attention to detail. To do this, we have built a global network of professionals trained to our standards and coordinated by an intelligence center that ensures uniformity in protocols and speed in decision-making. At the same time, we value local knowledge, because understanding the cultural and regulatory context is essential to acting effectively and discreetly. In short, our goal is to combine a global vision with a local approach, while always maintaining the DNA of Black Diamond Protection: precision, reliability and tailor-made service in every part of the world.

AC: Many people associate protection with defense, but intelligence plays a huge role in prevention. How does Black Diamond integrate intelligence into its strategies?

CQ: It’s true, effective protection is not based solely on defense, but on the ability to prevent threats before they arise. At Black Diamond Protection, intelligence is at the heart of all our strategies: we collect, analyze and interpret information from various sources — digital, operational and human — to build a complete picture of potential risks. This allows us to anticipate scenarios, plan accurately and adapt security measures in real time. Our approach combines advanced technologies, such as big data analysis and artificial intelligence, with an international network of experienced professionals. In this way, security is never reactive, but predictive, discreet and perfectly integrated into our clients’ lifestyles.

AC: Looking ahead, how do you see the landscape of luxury protection evolving over the next decade, and what role will Black Diamond play in shaping that future?

CQ: The future of luxury protection will be increasingly linked to personalization, smart technology and relational sustainability, i.e. the ability to create security without being intrusive, respecting people, places and cultural contexts. We will see growing integration between physical, digital and reputational security: luxury will not only be about being protected but about living with peace of mind in a complex and interconnected world.Black Diamond Protection intends to be at the forefront of this evolution, continuing to set new standards of excellence and discretion. We constantly invest in research, training and innovation to make protection an increasingly seamless, personalized and invisible, yet deeply effective experience. Our goal is to anticipate the needs of our global clients and offer them not only security, but freedom: the freedom to live and move around the world with absolute confidence.

Thank you, Dr. Quinziani, for sharing your insights and perspectives on the evolving landscape of luxury protection.

To learn more about Black Diamond Protection and its global security services, visit https://blackdiamondprotection.com/en/landing-page-eng/.