Porto Business School announces the launch of its new advanced executive program, Leading the Luxury Business, designed to equip professionals with the mindset, sensitivity, and strategic skills to thrive in the global luxury sector.
More than a management course, this program incorporates business insight with cultural awareness and emotional intelligence, preparing participants to lead with purpose and creativity. Featuring a world-class faculty of industry pioneers and guest speakers, who are or were executives of brands such as Cartier, Chanel, Prada, Gucci, Piaget, VistaJet, The Sotheby’s Institute of Art, Aston Martin, Dior, The Luxury Institute NYC, Fendi, and Bulgari, the program offers privileged access to global luxury leaders and hands-on experiential learning. Details of the outstanding quality of professors and guest speakers in the link below.
Program Director
António Paraíso is a consultant, speaker, and guest professor specializing in luxury marketing, innovation, and international business. With over 19 years of experience in global fashion markets and business across 50 countries on five continents, António holds an Executive MBA from Porto Business School and executive education from IE Business School and IMD Business School. He focuses on customer experience, cross-cultural management, and business development in luxury.
Highlights of the program include immersive visits to luxury houses, art museums, wine cellars, hotels, masterclasses in experience design, exclusive networking opportunities, and a capstone project tackling real-world challenges. Tailored for mid- to senior-level professionals across fashion, hospitality, interior design, jewelry, cosmetics, private clinics, wines & spirits, automobiles & yachts, private banking, and media, the program uniquely integrates strategy, creativity, and consumer psychology to redefine luxury leadership.
The program begins on October 20, 2025, in a blended format (60h on-campus | 60h online) and will be delivered in English.
Nowadays, technology, style, and consumer aspiration intersect. According to the report by Global Market Insights, “Luxury Car Market Size – By Vehicle, By Fuel, By Car Price, By Sales Channel, Growth Forecast, 2025 – 2034,” the global luxury car market was valued at USD 21.7 billion in 2024 and is projected to reach USD 42.1 billion by 2034, growing at a CAGR of 7.4%. This growth is fueled by an overall market expansion. Consumers now demand vehicles that combine performance, prestige, and cutting-edge technology, driving manufacturers to innovate and differentiate in an intensely competitive market.
Market Dynamics and Growth Drivers
The luxury car market is witnessing significant momentum, supported by both macroeconomic and sector-specific factors. Rising disposable incomes among high-net-worth consumers are expanding the market, while evolving lifestyle preferences favor SUVs and crossovers over traditional sedans. Technological innovations, including autonomous driving, retina recognition, personal voice assistants, and enhanced in-car entertainment, are becoming key differentiators for luxury brands. Hybrid and electric vehicles are gaining traction, supported by government incentives and stricter emission regulations. Emerging markets in Asia Pacific, MEA, and Latin America offer growth opportunities as luxury manufacturers target increasing affluent populations. Despite this, high vehicle pricing, limited EV charging infrastructure in developing regions, and ownership costs remain key challenges for market expansion.
Regional Insights
Europe: Looking at the car market in Europe, it accounted for 33% of the revenue share in 2024 and will probably grow and exceed USD 15 billion by 2034. The leading country in terms of market expansion is Germany. It is expected to experience market growth up to USD 4.5 billion by 2034, holding powerful brands such as Mercedes-Benz, BMW, Audi, and Porsche.
North America: The U.S. dominates demand for premium vehicles, particularly SUVs and sedans with advanced features, while Canada is witnessing a rising interest in environmentally friendly luxury models.
Asia Pacific: Rapidly growing region led by China, India, Japan, and South Korea, driven by urbanization, rising wealth, government incentives, and local production initiatives.
MEA and Latin America: The Middle East market is predominantly driven by high-net-worth individuals and affluent expatriates, who exhibit a strong preference for premium SUVs and sedans. while Brazil and Mexico show steady expansion due to improving economic conditions and increasing affluent populations.
Notable Market Players and Strategic Focus
BMW Group: Known for integrating driver-assistance systems, advanced safety features, and high-performance engines across a wide range of vehicles.
Ferrari: Focuses on exclusivity, limited production, high-performance engineering, and tailor-made personalization programs.
Aston Martin: Offers vehicles that perfectly balance high performance with timeless design.
Other notable brands: Bentley, Lamborghini, McLaren, Porsche, Rolls-Royce, along with major U.S. OEMs expanding into luxury vehicles.
There is an expected continuous growth, driven by the shift toward electric and hybrid vehicles, the adoption of smart mobility solutions, and increased consumer appetite for advanced technology and personalization. This era is marked by sustainability, connectivity, and performance.
WLCC Perspective:Tomorrow’s luxury automotive leaders will be those who focus on advanced technology and personalization in an autenthic way. Sustainability, intelligence, and regional resonance will mark desirability in ways heritage alone cannot.
The World Luxury Chamber of Commerce (WLCC) proudly reveals the second issue of Luxury People Magazine, the official voice of the global luxury community. Packed with big names, fresh insights, and groundbreaking stories, this edition also marks a milestone moment: the launch of the very first World Luxury Day, taking place on October 8.
What’s inside? Think front-row access to the world of luxury visionaries and innovators:
Nicky Hilton introduces Theo Grace, her personalized jewelry brand inspired by love and connection.
Sanyukta Shrestha, ethical fashion pioneer, on reimagining haute couture with conscience.
Philipp Plein makes his bold entrance into global hospitality and entertainment.
Daniel Langer, one of the world’s leading luxury strategists, explores the industry’s identity shift.
Serena Uziyel unveils her new Madison Avenue flagship.
Plus: leadership insights from Chris Roebuck, property strategies from Álvaro Nuñez Alfaro, and highlights from the Financial Times Business of Luxury Summit 2025.
And that’s just a glimpse of what’s inside. From cover to cover, Luxury People Magazine is filled with exclusive interviews, bold ideas, and inspiring voices driving luxury forward.
“This magazine isn’t just about brands; it’s about the people rewriting what luxury means today,” says Alexander Chetchikov, President of WLCC. “With Issue 2, we celebrate creativity, courage, and purpose in luxury, and we’re excited to unite the world with the launch of World Luxury Day.”
From fashion and design to hospitality, wellness, and leadership, this issue dives deep into the ideas, people, and trends influencing luxury in 2025; not by price tag, but by passion and purpose.
Welcome to The Weekly Edit, your curated digest of the latest in the world of luxury. Each week, WLCC brings you a handpicked selection of industry news, insights, and stories influencing the future of high-end fashion, design, travel, real estate, and beyond. Consider this your insider’s guide to the latest in luxury.
UAE Real Estate Set to Hit $759 Billion: A Market Boom the World Can’t Ignore
The UAE real estate sector is on a transformative trajectory, projected to reach $759.04 billion by 2029, driven by Dubai and Abu Dhabi’s booming property markets. Shifts from renting to ownership, rising demand for luxury and family-friendly homes, and the dominance of off-plan projects are reshaping investor strategies. Government incentives, including the Golden Visa, coupled with robust infrastructure and tourism growth, are fueling confidence among international investors. Early access to prime developments and flexible payment plans are redefining entry points. Together, these trends signal a maturing market where innovation, strategic investment, and sustainable growth converge.
US Leadership Shakeup Signals L’Oréal’s Ambitious Growth Plans
L’Oréal is reshuffling its US leadership as Alexis Perakis-Valat is named CEO of its American business, succeeding David Greenberg, who will take on the newly created role of US chairman. Perakis-Valat, president of the consumer products division, has over 30 years at L’Oréal and grew the division’s sales from $14 billion to $19 billion, overseeing acquisitions like Korean skincare brand Dr. G. Greenberg. With 32 years at the company, helped make the US its top growth driver. Both appointments, effective Jan. 1, 2026, reflect the strategic significance of the US market for L’Oréal’s future expansion.
Fashion is entering a new era where algorithms become design collaborators. AI is breaking down barriers, allowing independent designers, students, and startups to generate, iterate, and refine concepts previously accessible only to elite fashion houses. Tools like text-to-image generators, HAIGEN (Human–AI Collaboration for GENeration) , and FedGAI (Federated Generative AI) enable creative exploration, collaboration, and privacy while supporting sustainable practices through digital prototyping. Beyond efficiency, AI fosters aesthetic diversity, cross-border inspiration, and redefined educational approaches. Challenges around authenticity, intellectual property, and equitable access remain, but ethical frameworks and industry dialogue aim to ensure AI enhances human ingenuity, making fashion more inclusive, innovative, and environmentally conscious.
The Future of Sustainable Luxury Packaging Begins with Gemini
When luxury meets sustainability, innovation takes shape. Toly and Eastman have unveiled Gemini, a breakthrough compact crafted with Eastman’s Cristal™ One Renew IM812, redefining beauty packaging with elegance and responsibility. The resin delivers glass-like clarity, up to 100% certified recycled content through molecular recycling, and seamless compatibility with global PET recycling streams. Toly, the first to apply this material in compacts, reinforces its reputation for premium, sustainable solutions. As Olaf Zahra notes, Gemini balances high-end aesthetics with sustainability goals, while Eastman’s Tara Cary highlights its readiness for future regulations.
The Cartier Prize 2025: Calling Tomorrow’s Watchmaking Visionaries
Cartier opens submissions for the 28th Cartier Prize for Watchmaking Talents of Tomorrow, continuing its long-standing commitment to nurturing emerging horological talent. The theme, Changing the Balance: Reading and Understanding Time Differently, invites apprentices and students from Switzerland, France, Belgium, and Germany to reinterpret a pendulette (desk clock) movement with bold creativity and technical skill.
The 12 finalists receive up to 80 hours over three months to develop their prototypes under the mentorship of external experts. Final presentations take place at Cartier’s Maison des Métiers d’Art in La Chaux-de-Fonds, Switzerland, with the awards ceremony scheduled for spring 2026, celebrating innovation and the preservation of watchmaking heritage.
What if your brand could stand among the world’s most recognized names in luxury, sustainability, and innovation? The World Luxury Chamber of Commerce offers exactly that, a gateway into an elite network where prestige meets opportunity. Whether you’re aiming to expand globally, strengthen your reputation, or connect with like-minded leaders in the luxury sector, WLCC membership could be the key. In this blog, we’ll explore membership benefits, criteria, the application process, and the recognition materials that highlight your place in this exclusive circle. Each section ends with actionable insights to help you take the next step with clarity.
Unlocking Membership Benefits
Members gain recognition and prestige by joining an exclusive group of respected luxury industry leaders. They enjoy access to impressive networking opportunities with other brands, experts, and collaborators through exclusive events and platforms. Membership also opens the door to exclusive experiences such as VIP events & exhibitions and also offers invaluable industry insights and expertise to help brands and individuals stay ahead of the curve. Beyond that, members can benefit from global promotion to gain visibility and participate in professional development opportunities such as advanced training sessions and development programs.
Actionable Insights:
Assess your current visibility: would global promotion significantly boost your growth?
Identify key people or brands you want to connect with: could WLCC events open those doors?
Focus on which benefits align most with your immediate and long-term goals.
A Selective Membership Criteria
Becoming a WLCC member is selective. To qualify for membership, applicants must meet one of the following criteria: Applicants must demonstrate outstanding achievement in their segment of the luxury industry, whether through quality, service, innovation, craftsmanship, creativity, or sustainability. They must also show international recognition or present solid plans for global reach. Equally important, members are expected to share WLCC’s values and contribute to advancing the luxury sector. In some cases, a reference from an existing member may be requested. Finally, sustainability is non-negotiable; members must prove a genuine commitment to responsible and sustainable practices.
Actionable Insights:
Review your brand’s practices in sustainability, craftsmanship, and innovation to identify strengths and areas for improvement.
If international recognition is lacking, plan milestones that can build your global reputation.
Reach out to current members for potential references and to learn from their experiences.
A Smooth Process
The membership process begins with completing and submitting an online application form. Next, applicants take part in an interview where their goals are discussed and the most suitable membership package is selected. Following this, the organizing committee reviews the application and makes the final approval decision. Once approved, the applicant confirms their membership and pays the annual fee. Membership is designed for continuity, renewing automatically each year.
Actionable Insights:
Update your portfolio, achievements, and sustainability credentials before applying.
Prepare for the interview by clarifying your goals and how WLCC membership will help achieve them.
Budget for the fee as well as participation in events and activities, since renewal is ongoing.
Member Recognition Essential Materials
Membership is accompanied by prestigious recognition materials that signify credibility and distinction. New members receive a certificate that can be proudly displayed, a gold-plated lapel pin to wear as a mark of honor, and a high-quality sticker suitable for storefronts or office entrances. A personalized welcome letter and a member plaque that provides a permanent display piece to reinforce brand prestige in any professional space. These tangible symbols validate membership and enhance brand image.*
Incorporate certificates, plaques, and pins into marketing efforts to highlight prestige.
Maintain these materials in pristine condition to preserve their impact.
WLCC membership offers prestige, global exposure, and powerful networking, while requiring excellence, shared values, and sustainability. If your brand aligns with these standards, joining WLCC can unlock opportunities for growth and recognition in the luxury industry.
Once a driving force within luxury, beauty is entering a more intricate chapter. “The State of Fashion: Beauty, Volume 2”, published in June 2025 by The Business of Fashion and McKinsey & Company, reveals how the sector remains resilient yet faces new pressures. Still forecast to grow 5 percent annually through 2030, beauty is navigating economic uncertainty, shifting demographics, and sharper consumer expectations around value.
Cooling Growth, New Frontiers
At $441 billion in 2024, beauty is expanding at a steadier pace than the immediate post-pandemic years. Category dynamics are diverging:
Fragrance is poised for an 8 percent CAGR through 2030, lifted by younger consumers and niche high-end scents.
Haircare will grow at a 6 percent CAGR, driven by advanced routines and targeted treatments.
Skincare remains solid but increasingly price-sensitive.
Colour cosmetics show potential, though at slower rates after past surges.
Meanwhile, beauty’s borders are widening to encompass supplements, spa services, and aesthetic treatments, aligning more closely with wellness.
Fragmented Consumers, Shifting Power
Consumer preferences are more diverse than ever. In the US, wealth gaps pressure the middle tier while the affluent continue to spend. Europe remains highly price-sensitive, with downtrading common. China is rebounding slowly, with younger shoppers favouring domestic brands. India and Brazil are vibrant growth markets, while the Middle East shows a sustained appetite for premium beauty.
For global brands, success depends on strategies that balance affordability, exclusivity, and cultural nuance.
Distinctive Storytelling & Value
Value has become the central lens. 63 percent of consumers say mass products perform as well as luxury equivalents. Affordable disruptors, amplified by social media and fast innovation, have shifted expectations. Luxury players must prove their worth through efficacy, sensorial richness, and distinctive storytelling, while exploring entry-level products and new experiences to broaden reach.
Marketing & Retail in Transition
The founder era is waning, with performance and identity taking precedence over personalities. Influencers hold less sway, making originality in brand marketing critical. AI promises innovation in R&D and personalisation, but authenticity remains essential to maintain trust.
Retail continues to evolve: physical stores drive discovery. E-commerce and marketplaces have emerged as a preferred choice for shopping and restocking, driven by frequent discounts and the ease of ultra-fast delivery.
Conclusion
The report signals a shift. Beauty remains one of luxury’s strongest engines, but heritage and pricing power alone are no longer enough. The future belongs to brands that deliver proven efficacy, cultural fluency, and originality in a market where growth is more selective, but still full of promise.
WLCC Perspective: Beauty’s future will favour brands that prove their worth through innovation and authenticity. In luxury, trust and cultural resonance will matter more than heritage alone.
Welcome to The Weekly Edit, your curated digest of the latest in the world of luxury. Each week, WLCC brings you a handpicked selection of industry news, insights, and stories influencing the future of high-end fashion, design, travel, real estate, and beyond. Consider this your insider’s guide to the latest in luxury.
Luxury Market Defies Tariffs as Top Earners Keep Spending
Even as tariffs bite and supply chains face disruption, the luxury goods sector is holding its ground, buoyed by high-income consumers. Moody’s data reveals that the top 10% of earners now account for nearly half of all spending. At Semafor’s Business of Luxury event, executives noted that while tariffs squeeze margins, affluent buyers remain relatively indifferent to price shifts. Brands like Veronica Beard are cutting their dependence on Chinese production, and strategic price adjustments help maintain customer appeal. Sotheby’s reported continued demand for European watches despite trade hurdles, keeping the luxury market resilient amid slower overall economic growth.
Tesla Faces Growing Pressure from New BMW and Mercedes Electric Cars
Tesla is facing increased competition as BMW and Mercedes launch new electric vehicles in the U.S. and Europe. BMW’s iX3 can travel up to 497 miles, and Mercedes’ electric GLC reaches 457 miles, both exceeding Tesla’s updated Model Y long-range at 387 miles. Tesla’s U.S. market share fell to 38% in August, down from over 80% at its peak. Sales in Europe have dropped about a third, with BYD surpassing Tesla. Legacy automakers are investing in AI and digital features, partnering with tech firms to enhance vehicle capabilities, signaling a serious challenge to Tesla’s dominance.
Chanel, Dior, and Gucci Face High Stakes in Designer Shakeup
Top fashion houses are introducing collections from a new generation of designers as the luxury sector seeks to regain momentum after a post-pandemic slowdown and the death of Giorgio Armani. Chanel, Dior, and Gucci, among others, are relying on fresh creative leadership to reignite consumer interest amid inflation and changing tastes. Brands are balancing bold, attention-grabbing designs with economic realities, while previews on red carpets carry risks of social media backlash. With millions of shoppers lost last year, this season’s fashion shows in New York, London, Milan, and Paris will test whether the industry can reconnect with consumers.
Flexjet Adds Gulfstream G700, Raising the Bar for Private Jet Travel
Offering one of the largest and fastest large-cabin private jets in the world, Flexjet has added the Gulfstream G700 to its fleet. The aircraft, priced at $96 million, features a spacious interior with four zones, a private bedroom, lie-flat seats, and panoramic windows, accommodating up to 15 passengers. Advanced wellness features include low cabin altitude, circadian lighting, noise suppression, and a clean air system. Operated under Flexjet’s Red Label program, the G700 provides dedicated crews, personalized service, and global access. The addition strengthens Flexjet’s fleet of over 340 aircraft, highlighting its leadership in private aviation as it celebrates 30 years.
Expanding beyond traditional hubs, luxury real estate new destinations are attracting high-end buyers seeking lifestyle, design, and community-focused living. Texas is moving from sprawling mansions to high-rise luxury, driven by tech and finance, offering upscale amenities and brand residences. Hudson Valley, NY, appeals to buyers seeking waterfront views and boutique-style living. Fiji is gaining traction for secluded, sustainable resort homes from brands like One&Only and Six Senses. Comporta, Portugal, and Sardinia, Italy, are emerging as luxury frontiers with development potential. As traditional markets like New York, Hong Kong, and London face challenges, these new locations signal a shift in global luxury real estate.
Join luxury sales expert Francis Srun for the interactive webinar “Luxury Sales Training: How to Train a Retail Team”. With over 20 years of experience, Srun will share proven strategies for coaching retail staff, developing essential skills, and enhancing customer experiences in the luxury industry. Topics include challenges in training retail teams, the importance of hard, soft, and “mad” skills, fostering potential, and effective methods for developing soft skills. As the founder of Luxury Selling, the first mobile training platform for luxury sales, Srun offers unique insights into customer psychology and sales leadership. Free for WLCC members.
Every year the Design District transforms Vienna’s Hofburg into a world full of experiences for high-quality home design and lifestyle. National and international brands from the areas of design, real estate, automotive, interiors, technology & HIFI, art & accessories will once again invite you to taste, try and touch on more than 7.500 m² over three days.
Details: Vienna, Austria | Business | Design, Luxury Lifestyle | 03–05 October 2025 | 25% discount for WLCC Members (exhibitors booth + 100 visitor tickets) | Register Now: https://worldluxurychamber.com/events/design-district/
The ability to anticipate where the next wave of travelers will journey, how they will spend, and what experiences they will seek is as essential as the refinement of the experience itself. “The 2025 Travel Industry Outlook” by Deloitte provides precisely that vantage point, a detailed view of global travel’s direction, from demand dynamics to the forces of technology, geopolitics, and consumer sentiment.
The report captures an industry at a crossroads. Post-pandemic enthusiasm continues to propel strong demand, yet questions of affordability, the balance between human service and automation, and the uneven pace of international recovery shape the horizon. For leaders in luxury hospitality, retail, and travel, the insights are not merely academic: they are strategic signals, offering clarity on where opportunity converges with challenge.
The Demand Landscape
Travel demand remains resilient, driven by three key dynamics:
Reprioritization of lifestyle values: Since the pandemic, travel has become a central priority for many, with 40% of surveyed Americans increasing budgets for trips. Millennials lead this trend, signaling a generational shift that will influence the industry for decades.
The rise of mobile work: Nearly half of travelers plan to work while abroad, extending trips and blending professional and leisure motives.
Confidence in personal finances: Improved outlook on household income, especially in the United States, continues to fuel willingness to spend.
Affordability remains the most significant barrier. One in five Americans skipped a trip in 2024 due to cost. Yet, luxury travelers, particularly high-net-worth millennials, exhibit strong intent to maintain or elevate their travel habits, positioning high-end hospitality and experiences as resilient assets in the market.
WLCC Perspective: In luxury, the willingness of millennials to spend more on travel suggests a generational pivot: experiences now carry greater prestige value than material assets.
Artificial Intelligence: Promise and Caution
Generative AI is entering the mainstream of travel. In one year, usage among travelers doubled, with many relying on AI-driven platforms to book accommodations, activities, and even choose destinations. The luxury segment stands to gain from hyper-personalized experiences, enhanced predictive service, and intelligent merchandising.
Still, challenges remain in fragmented data systems, legacy technology, and the irreplaceable role of human interaction. For premium travel, the balance between automation and bespoke service will define guest satisfaction. Deloitte highlights that most travelers still prefer personal touchpoints: particularly at check-in, concierge services, and problem resolution.
WLCC Perspective:For luxury operators, AI must serve as an invisible enabler; personal attention that defines exclusivity remains important.
Mega Micro Merchandising
Airlines, hotels, and online agencies are accelerating efforts to expand offerings beyond base services. This “modern retailing” trend aims to monetize personalization, from priority lanes to in-destination entertainment. High-income millennials and “laptop luggers” show the greatest receptivity to ancillary purchases, while older demographics remain more reserved.
For luxury operators, this underscores the importance of segmentation: tailoring ancillary services to both psychographics and trip type. Strategic partnerships (whether in gastronomy, fashion, or wellness) offer untapped opportunities to extend brand engagement beyond the stay or flight.
WLCC Perspective: The lesson for luxury is clear: additional services must feel like privileges, not transactions, ensuring that every upsell elevates status.
Outbound Enthusiasm, Inbound Challenges
While outbound US travel has surged, inbound arrivals lag, with projections indicating recovery only by the end of 2025. Key insights include:
Arrivals from India are projected to double pre-pandemic levels by 2026, rivaling the UK as a top market.
The United States continues to underperform with China and Japan, largely due to limited flight capacity and visa delays.
A strong dollar makes the US an expensive destination, compounding inbound challenges.
For luxury hospitality and retail, this signals the importance of strategic focus on high-growth source markets, notably India, while lobbying for structural improvements in visa and air capacity.
WLCC Perspective: Markets like India are fast becoming a key luxury market, with growing wealth and a strong appetite for high-end travel experiences.
Policy Watch: A New Administration
The shift in US political leadership introduces new uncertainties. Potential tax changes could support disposable income, yet tariffs and immigration policies may hinder inbound travel and increase operational pressures. For luxury brands dependent on global clientele and specialized labor, these developments warrant close monitoring.
WLCC Perspective: In times of political flux, luxury brands must remain agile: protecting global clientele access while safeguarding supply chains and specialized talent.
Conclusions
The report portrays a sector buoyed by strong demand yet tested by affordability constraints, uneven global recovery, and shifting policy landscapes. Artificial intelligence offers vast potential, but its success depends on data integration and maintaining the human touch that luxury travelers expect. For the luxury industry, the takeaway is clear: sustained success will come from combining innovation with authenticity, leveraging technology without sacrificing personalization, and anticipating global shifts with agility.
In this exclusive feature, the World Luxury Chamber of Commerce brings readers into an insightful conversation with Neen James, celebrated keynote speaker, author, and thought leader in luxury strategy. With the upcoming launch of her highly anticipated book, Exceptional Experiences, Neen shares how her Experience Elevation Model™ empowers brands to transform ordinary touchpoints into extraordinary moments that inspire loyalty and advocacy.
Alexander Chetchikov: Neen, congratulations on the upcoming launch of Exceptional Experiences! Could you share with our readers an overview of the five luxury levers in your Experience Elevation Model™, and how these can be applied to advance a brand or business?
Neen James: I’m thrilled to share the Experience Elevation Model™ with your readers. This framework is my answer to leaders who ask, “How does luxury thinking actually drive market share?”
Exceptional Experiences is filled with strategies for brands to gain mind share and market share. It will help drive revenue, differentiate your brand, and create advocates for your business.
The five luxury levers work together like a symphony to transform every client touchpoint into an extraordinary moment:
Entice captures attention through storytelling and emotional connection. Your clients are asking, “Why should I pay attention to you?” This is where you break through the noise of 150-500 daily messages they might be receiving with unique, personalized experiences that make them feel special and valued.
Invite demonstrates your experience through luxury language and communication that creates a sense of belonging. Clients wonder, “How do I get access to that special level?” You’re giving them that coveted “red carpet” experience that shows thoughtfulness and attention to detail.
Excite creates share-worthy experiences engaging all five senses. Your clients are thinking, “What else will they do?” This lever builds anticipation and leaves them wondering what delightful surprise comes next.
Delight anticipates needs they didn’t even know they had. They’re amazed, asking, “How did they know what I needed before I did?” This is where personalization and systems of elevation really shine.
Ignite builds lasting loyalty and turns clients into passionate advocates eager to share, asking, “Who else can I tell about my experience?” These clients become an extension of your brand.
The beauty of this model is that it doesn’t need to be linear—you can strategically start anywhere, based on where your clients are and what they need most. When you consistently apply these luxury levers, you create advocates who actively promote your business, and that’s the golden key to revenue in any industry.
AC: Luxury means different things to different people. What’s the biggest misconception you’ve encountered, and how do you define it for yourself?
NJ: The biggest misconception about luxury is that it’s only about expensive things or available to a limited few. That couldn’t be further from the truth!
Luxury is both inclusive and exclusive.
Inclusive because everyone deserves it, and exclusive because you can create experiences for those you serve.
My mum taught me the real definition of luxury when I was just a little girl. Growing up in humble beginnings in a small caravan in Australia, she couldn’t afford anything beyond our basic needs for my sister and me. But luxury came from the simplest things. Walking home from her late-night shifts, Mum would pick a flower from a community garden and bring it home, placing it in a glass, which she’d elevate by calling it a “vase” to feel fancy. That little gesture brought beauty and luxury into our everyday lives. She reminded us that, regardless of money or things, we all deserve luxury.
Luxury is about connection—it’s how we make people feel seen, heard, and valued. Luxury is about experiences, not things. It’s accessible to everyone, regardless of budget or industry. Whether you’re a real estate agent creating a memorable home-buying experience, a financial advisor making clients feel valued and understood, or a retail store owner adding personal touches, luxury is about how you make people feel and the memories you create.
When I consult with executives across diverse industries, sharing our luxury mindset research, that there are four mindsets and brand leades need to be able to speak the luxury language of the clients they want to attract and while these mindsets view luxury differently, all four agreed on two fundamental things—luxury is a reward for hard work, and luxury is about experiences, not things.
AC: You led a unique study that revealed four distinct luxury mindsets. Can you walk us through what they are and why recognizing someone’s luxury mindset is so important?
NJ: I’m thrilled to share our proprietary research study, the only one of its kind in the world, on the luxury mindset. We partnered with Audience Audit. When conducting executive strategy sessions with luxury and legacy brand leaders, I believed luxury is a mindset, and needed evidence to support that.
What we discovered is fascinating—there are four distinct ways people think about luxury:
The Reluctant and Removed (28%) find luxury hard and believe brands don’t understand them. They’re often busy and overwhelmed, feeling guilty about luxury purchases. For them, luxury is about reducing busyness, hassle, and worry. To attract them, show how luxury makes their lives easier and more efficient.
The Pro Prioritizers (25%) use luxury to advance their career and reputation. For them, luxury is power—they leverage it to dress for success and look the part professionally. They champion brands that align with their values and favor practical, sustainable luxury. They want to feel more confident and improve their impression.
The Confident and Content (22%) think “I’ve got this!” Luxury isn’t often a priority, nor does it have to be expensive. They enjoy creating memorable experiences for people they care about—luxury allows them to improve connections with friends and family.
The Luxury Lovers (25%) believe everyone deserves luxury every day and have what I call “big mouths”—they love sharing exceptional experiences! They want luxury that improves their professional and social status, and they become your best advocates because they actively tell others about their experiences.
Understanding these mindsets is critical because each responds to completely different language and experiences. When you can speak the luxury language of your specific clients, you transform your relationship from transactional to transformational. It’s the difference between having customers and having passionate advocates who drive your business forward.
AC: In what ways can crafting exceptional experiences give brands a competitive edge and directly impact the bottom line?
NJ: When brands deliver exceptional experiences using the five luxury levers, they create something I call “the golden key to revenue”—passionate advocates who actively promote their business.
In our global marketplace, people are bombarded with choices. Service has become the price of entry, but exceptional experiences are what truly differentiate brands and enable them to thrive. When you make clients feel seen, heard, and valued through systematic luxury principles, you’re not just creating customers—you’re creating advocates who become an extension of your marketing team and brand.
Our research also revealed: Luxury Lovers are the most influential over the other three mindsets. They can guide the Reluctant and Removed by showing them how an offering saves time and hassle. They align with the Confident and Content by explaining how it creates memories for people they care about. For Pro Prioritizers, they demonstrate how luxury enhances career and reputation.
The competitive edge comes from being memorable when everyone else is forgettable. When you systematically apply the Experience Elevation Model™, you create what I call “champagne moments”—those special times when something extraordinary happens that makes clients smile and brings joy. These moments stick in people’s minds and hearts.
The bottom line impact is substantial: advocates drive revenue through referrals, repeat business, and social media promotion. They become your welcome committee, actively posting about their experiences and recommending you to their networks. When you transform ordinary touchpoints into extraordinary moments through attention to detail and luxury thinking, you’re building a sustainable competitive advantage that compounds over time.
Remember, people don’t just buy products or services—they buy experiences and feelings. When you master the art of exceptional experiences, you master the art of business growth.
AC: You describe ‘champagne moments’ as a way to turn ordinary interactions into extraordinary connections. What are some practical ways professionals can bring these moments to life within their own industry?
NJ: I love this question because champagne moments are all around us. We can create these for others (and ourselves) – a way to make people smile, bring joy, and celebrate something or someone. They’re opportunities to pause, reflect, be present, and create joy just like bubbles in a glass of champagne.
Here’s what professionals across industries can do:
For Real Estate Professionals: Instead of just handing over keys, create a “key ceremony” with a beautifully wrapped box, a handwritten note about their new beginning, and perhaps a bottle of champagne with their closing documents. One agent I know leaves a personalized welcome basket with local artisan treats and a plant that represents “growing roots” in their new home.
For Financial Advisors: When clients reach investment milestones, don’t just send a statement. Create a personalized celebration—a handwritten note acknowledging their discipline, a small gift that reflects their goals (like a beautiful compass if they’re saving for travel), or an exclusive client appreciation event where they can connect with other successful clients.
For Retail and Hospitality: Train your team to notice and celebrate small moments. If someone mentions it’s their anniversary while shopping, bring them a complimentary glass of champagne (or sparkling cider). If a hotel guest is celebrating a promotion, leave a congratulatory note and a small treat in their room.
For Professional Services: Instead of generic follow-up emails, send handwritten thank-you notes on beautiful stationery. Consider creative ways to make digital documents more tangible, creating an impression with a unique delivery. Create exclusive behind-the-scenes access to your expertise through private workshops, events, or early access to new services.
The key is systematic thoughtfulness. I encourage leaders to create what I call “systems of elevation”—repeatable processes that ensure every client interaction has the potential to become a champagne moment. It’s about anticipating needs, adding personal touches, and making people feel like they’re part of an exclusive experience.
Remember, champagne moments don’t require expensive champagne—they require intention, attention, and a commitment to making others feel seen, heard, and valued. When you consistently create these moments, you’re not just building a business—you’re building advocates who will celebrate your brand long after the moment has passed. This is how you become top of mind (mind share) and top of market (market share).
Thank you, Neen!
As this conversation with Neen James makes clear, luxury today is not confined to price tags or exclusivity; it is about creating meaningful experiences that make people feel seen, valued, and connected. Her five luxury levers and insights on champagne moments provide a roadmap for brands and professionals seeking to elevate client relationships into lasting advocacy.
Welcome to The Weekly Edit, your curated digest of the latest in the world of luxury. Each week, WLCC brings you a handpicked selection of industry news, insights, and stories influencing the future of high-end fashion, design, travel, real estate, and beyond. Consider this your insider’s guide to the latest in luxury.
The Awakening of “Quiet Luxury” Homes
The luxury housing market is focusing on “quiet luxury,” emphasizing understated comfort over size and extravagance. Buyers now favor smaller, high-end homes with features that bring personal satisfaction, like porches or cozy spaces, rather than ostentatious estates. Recent data indicate that average home sizes are shrinking, while luxury finishes remain in high demand. Emerging markets include Sonoma County, Park City, Lake Burton, and Florida’s panhandle, offering scenic views, convenience, and lifestyle appeal. Affluent buyers seek homes that require minimal maintenance, allow for cash purchases, and offer meaningful experiences over flashy displays, signaling a new era in luxury real estate.
The Ritz-Carlton Yacht Collection has announced Ilma’s Winter 2026–2027 Caribbean voyages, including more than 20 exciting itineraries from Miami and San Juan. Sail 3–7 nights to stunning destinations like St. Barth, Antigua, and St. Lucia. Celebrate the season with Thanksgiving at sea, a dazzling New Year’s Eve in the Grenadines, or a romantic Valentine’s escape. Onboard, guests enjoy all-suite accommodations with private terraces, Michelin-inspired dining, and The Ritz-Carlton’s signature service. Ashore, experiences range from snorkeling with sea turtles to immersive West Indies cooking classes. With festive sailings, adventure, and refined comfort, Ilma offers the ultimate Caribbean escape.
Giorgio Armani, Iconic Italian Designer, Passes Away at 91
Giorgio Armani, the legendary Italian designer and sole owner of the Armani Group, has passed away at 91. Known for his soft tailoring and modernized Neapolitan styles, Armani redefined men’s and women’s wardrobes, making power suits stylish and comfortable. From humble beginnings as a window dresser, he built a multibillion-dollar empire spanning fashion, fragrances, furniture, and hotels. Armani served as both creative director and CEO, guiding his company for decades. He passed peacefully, weeks before the brand’s 50th anniversary. Remembered for his precision, consistency, and belief that “elegance is about being remembered,” Armani leaves an enduring legacy in fashion.
Sustainable Luxury Becomes the Standard for Island Hotels
Eco-luxury island hotels and resorts readapting. They are focusing on offering high-end comfort while prioritizing sustainability. Guests enjoy private villas, farm-to-table meals, and renewable energy–powered amenities without sacrificing luxury. Resorts such as The Brando, Amanpulo, Soneva Jani, and Petit St. Vincent focus on conservation, local sourcing, and community support. Trends like “calmcations,” digital detox escapes, and nature-focused designs show travelers value experiences that connect them to the environment. Despite challenges like logistics and storm recovery, eco-luxury is growing as ecotourism moves toward $830 billion by 2035. These resorts demonstrate that travel can be both luxurious and responsible, with sustainability at its core.
Guests will be able to feel the thrill of the Monaco Grand Prix from the deck of EXPLORA I, where luxury ocean travel meets high-octane racing. Explora Journeys has opened reservations for Suites and Residences aboard the ship during the 2026 event. Docked at Port Hercule, EXPLORA I offers sea or Monegasque views and optional 3-day Grandstand access for a fuller experience. Guests can enjoy the excitement of the race while relaxing in sophisticated accommodations, making the most of Monaco’s legendary weekend from an exclusive vantage point on the water.
Nikkei and the Financial Times will celebrate a successful ten-year partnership by hosting the Asian edition of the Business of Luxury Summit. This landmark event offers a unique platform for Asian luxury leaders to engage with investors, brand executives, entrepreneurs, and industry professionals, to explore future trends and learn how to create further growth opportunities across the region.
The WLCC Luxury Library is a vital hub for luxury professionals and enthusiasts, offering a curated collection of insights, trends, and knowledge in the luxury sector. Tailored for members of the World Luxury Chamber of Commerce, it offers up-to-date resources on branding, marketing, and high-end consumer behavior. Through a focus on learning and collaboration, the Luxury Library seeks to inspire innovation and raise the bar within the luxury sector.
The Future of Luxury Customer Experience by Gabriella Lojaconoexplores how luxury brands can enhance their interactions with customers by combining human touch with emerging technologies. It examines the evolving expectations of high-end consumers and offers insights on creating personalized, engaging experiences across multiple channels.
Drawing on examples from leading luxury names such as Ferrari, Cartier, and Valentino, the book offers a comprehensive guide to meeting the demands of modern luxury buyers while respecting their privacy and values.
Interesting Lessons Include:
Personalization is essential: Tailoring services and communications based on detailed customer data helps brands stand out and foster loyalty.
Human interaction remains vital: Despite technological advances, the human element enriches luxury experiences and builds emotional connections.
Privacy must be prioritized: Customers expect brands to protect their personal information while still offering customized experiences.
Omnichannel approach: Delivering consistent, high-quality experiences across physical stores, digital platforms, and events is critical.
Innovate thoughtfully: Use technologies like AI and virtual reality to create memorable moments without overwhelming or alienating customers.
Cultural engagement: Integrating arts, culture, and social responsibility strengthens brand identity and appeals to conscious consumers.
Measuring success: Establish clear key performance indicators to assess the impact of customer experience initiatives and refine strategies accordingly.
For luxury brands ready to reshape how they connect with customers, this book serves as a roadmap to blending tradition with forward-thinking innovation. It shows how integrating advanced technology with authentic, personalized interactions can create experiences that resonate deeply and foster long-term loyalty. Filled with practical tips and inspiring case studies, it’s an indispensable resource for those shaping the future of luxury retail and customer service.
A global transfer of USD 83.5 trillion is underway, marking one of the most significant wealth shifts in modern history. By 2048, this capital will pass largely from baby boomers to Generation X, millennials, and Gen Z, fundamentally changing the financial landscape. More than just a change in balance sheets, this handover is already redefining investment behavior, service expectations, and cultural influence.
This evolution matters well beyond financial institutions. The luxury field, long intertwined with the preferences of high-net-worth individuals, now finds itself directly influenced by the expectations of this younger, globally mobile, and digitally fluent clientele. For insiders, understanding their mindset is essential for maintaining relevance in the next era of affluence.
Global Wealth at a Turning Point
The Report highlights that in 2024, global high-net-worth individual (HNWI) wealth expanded by 4.2% while the HNWI population rose by 2.6%. North America drove the strongest growth, with wealth up 8.9% and population rising 7.3%. Asia-Pacific followed, recording a 4.8% increase in wealth and a 2.7% increase in population. Europe performed more modestly, showing just 0.7% growth in wealth alongside a 2.1% decline in HNWI population, influenced by weakened demand in the luxury and automotive sectors. Latin America was the weakest region, with wealth down 2.6% and population down 8.5%.
Beyond market momentum, however, the defining story is the transfer of wealth across generations. By 2048, an estimated USD 83.5 trillion is expected to pass from baby boomers to Generation X, millennials, and Generation Z. Women are anticipated to inherit a significant share of this wealth by 2048.
The Next-Gen HNWI Profile
The report underscores clear differences between younger inheritors and older generations. Unlike baby boomers, who favor preserving their wealth, younger HNWIs are more willing to take risks, with a growing appetite for private equity and cryptocurrency. They are also highly international in outlook, pursuing opportunities not only in traditional wealth centers such as London, Switzerland, and New York, but increasingly in emerging destinations including Singapore, Hong Kong, the UAE, and Saudi Arabia.
Their expectations extend well beyond investments. Next-gen HNWIs seek broader value in estate planning, philanthropic advisory, concierge offerings, and lifestyle management. Importantly, they demand a digital-first experience that matches the convenience of the platforms they use in their daily lives.
Relationship Managers: A Decisive Factor
Relationship managers, or RMs, remain a decisive element in retaining and attracting wealth. The report shows that 62% of younger clients would follow their RM if the advisor were to move to a different firm. Yet at the same time, 47% of RMs report dissatisfaction with their firm’s digital tools and technology. This limits their ability to deliver the proactive, highly personalized services expected by their younger clients. The issue is compounded by demographics: nearly half of all current RMs are expected to retire by 2040, raising the risk of a looming talent shortage just as demand for their skills is intensifying. Capgemini stresses that firms must act urgently to equip RMs with AI-driven systems, advanced analytics, and integrated digital channels to preserve client loyalty and secure long-term growth.
Where Wealth Meets Luxury
The report also reveals significant intersections between wealth management strategies and luxury consumption. Next-gen HNWIs increasingly approach luxury purchases with an investment mindset, viewing fine goods, collectibles, and high-end experiences as assets with long-term value and transmission potential. Inheritance planning directly shapes how these clients approach luxury spending.
Concierge services are evolving beyond bespoke travel and exclusive access. Education advisory for heirs, medical support, and even cybersecurity are emerging as priorities. At the same time, financial education and empowerment programs are demonstrating that knowledge, governance, and intergenerational preparation are now as vital to loyalty as portfolio returns. Luxury and wealth management providers that can address this broader lifestyle and generational needs will stand out in an increasingly competitive environment.
Strategic Directions
Capgemini proposes a three-part framework for navigating this transformation. Firms must design investment strategies tailored to next-gen appetites, particularly in alternatives and sustainability-linked assets. They must also broaden their service models to incorporate global diversification, estate planning, philanthropy, and holistic concierge support. Finally, they must empower relationship managers with technology, analytics, and ongoing training to ensure that advisory talent remains strong as generational expectations rise.
To Conclude:
The USD 83.5 trillion generational wealth transfer is already underway and will accelerate through 2048.
81% of younger HNWIs plan to switch firms after inheritance unless wealth managers adapt quickly.
Women will inherit a significant share of global wealth, making them central decision-makers in financial and luxury markets.
Relationship managers remain critical, but a looming talent shortage and inadequate digital tools threaten continuity.
Next-gen HNWIs view luxury purchases as investments tied to legacy, shaping demand for both financial and lifestyle services.
Firms that adopt tailored strategies, expanded concierge ecosystems, and advanced digital capabilities will secure both assets and long-term cultural relevance.
WLCC Commentary: “The largest wealth shift in history is underway, and this is not only about finance but also about how culture and influence will evolve. Luxury industry insiders should take it as both a challenge and an opportunity.These inheritors expect more than products; they seek legacy, purpose, and experiences. WLCC members stand at the forefront of this redefinition of luxury. “
In this exclusive conversation led by Alexander Chetchikov, President of the World Luxury Chamber of Commerce, Beatrice de Quervain Blanchard, Strategic Advisor for the Luxury Markets of the Americas and Partner at WinHouseCorp., shares her expertise in guiding luxury brands to success. With over 25 years of experience in the U.S. and a career that spans leadership roles across watch and jewelry houses, she offers a candid, pragmatic view of what it truly takes to enter and thrive in some of the world’s most competitive luxury markets.
Alexander Chetchikov: As a Strategic Advisor for the Luxury Markets of the Americas, what are the key challenges and opportunities you see for luxury jewelry and watch brands entering or expanding in North and Latin American markets?
Beatrice de Quervain Blanchard: As a brand enters the Americas, it makes strategic sense to begin with the U.S. market before expanding into Canada, Mexico, Latin America, and key high-luxury destinations in the Caribbean. However, many new brands underestimate what it truly takes to do business and build brand equity in this market.
I’m often surprised by how ill-prepared brands are when they launch in the U.S. Let me put it another way: You don’t enter an F1 race in a streetcar. A good product, opening a few retail accounts, and promoting it through some public relations efforts may be a start, but they aren’t a viable market entry strategy. What’s often missing is a well-defined roadmap—spanning three, five, even seven years—outlining how the brand will grow, adapt, and establish itself as a serious player. Without a strong plan in place, I’ve seen too many companies lose a lot of money in a very short time and consequently disappear altogether from the American market.
To succeed, a brand must bring the full package: a differentiated, clearly defined product that stands out in an already saturated luxury market, a plan for how to structure the local organization, a professional sales team on the ground, and a multilayered marketing and communication plan. The headquarters must work hand in hand with the local subsidiary to provide all the tools needed and be flexible enough to adapt certain tools to the U.S. market details.
A common mistake is focusing solely on the end consumer while ignoring the commercial realities of market entry. In truth, success in the U.S. often starts with wholesale partnerships. It’s a difficult path, but it’s essential for building brand awareness before considering your own boutiques or retail footprint.
As the U.S. strategy takes shape, it’s smart to begin exploring opportunities in Canada and Mexico—markets that offer logical next steps and can be prepared for in parallel.
AC: With over a decade leading WinHouseCorp. and acting as part-time CEO for various brands, how do you approach building and maintaining brand awareness and brand equity in the highly competitive luxury segment?
BdQB: The market entry ticket is high. Launching in this market requires significant investment, but true brand-building goes far beyond financial resources.
At its core, the luxury industry remains a people business—whether it’s B2B relationships with wholesale partners or direct interactions with high-net-worth clients at exclusive events. Success comes from knowing how to engage, communicate, and collaborate at every level to build brand presence and brand trust. This includes properly training on-the-ground teams to represent your brand effectively and adapting your approach to the cultural nuances.
When it comes to marketing plans, it’s essential to understand where and when to invest. No brand can maintain a constant nationwide campaign year-round and organize multiple high-end events, so efforts must be strategically concentrated, targeting the right sub-markets at the right time, with the right intensity. A scattered approach in large markets like North and South America brings little impact. Focus and timing are everything, and knowing where to start is a critical part of building a strong U.S. market entry strategy.
AC: How do you integrate your multicultural background and deep industry experience to advise luxury companies on navigating cultural nuances and consumer behaviors across diverse American markets?
BdQB: Naturally, it’s an advantage to understand both sides: I bring a deep knowledge of the French, Italian, and Swiss approaches to luxury, and with over 25 years of experience in the U.S. market, I’ve gained a strong grasp of what truly resonates with high-net-worth American consumers. The differences between markets are significant—and must be respected.
I often see European luxury brands fixating on details that may matter greatly in Europe but hold less relevance for U.S. clients. In contrast, American customers tend to prefer a more relaxed approach to experiencing luxury; however, they place a high value on instant gratification paired with hands-on customer service—factors that are non-negotiable in this market.
Another area that requires adaptation is brand storytelling. While in other parts of the world storytelling tends to focus on history, craftsmanship, and heritage, in the U.S., the narrative must be far more dynamic and emotionally engaging. It needs to spark curiosity, build aspiration, and offer social reassurance—demonstrating that other respected or influential individuals are already buying into the brand.
Recognizing the unique wholesale approach is critical when launching a new brand, especially in the watch and jewelry industry, where many retail operations are family-owned. These businesses value respect and reliability, and they don’t like being told how to run their operations. While this should be obvious, key retailers will highlight how many new brands stall early by neglecting their wholesale partners. Navigating these relationships and committing to a near-constant market service are key to success. This must be the mantra for everyone, from sales to customer service and marketing teams.
AC: As a keynote speaker on luxury industry topics, what major trends or shifts do you highlight as influencing the future of luxury goods, particularly jewelry and timepieces?
BdQB: As indicated, the U.S. luxury market is one of the most saturated and competitive in the world. Every major luxury group has a strong presence here, making it essential to approach the market with a clear and thoughtful strategy. In my talks, I always begin by stressing the importance of the planning phase. The first question to ask is simple but crucial: Why do you want to enter this market? This is the foundation on which everything else is built. From there, I show how to guide brands through the process of identifying key elements like expectations, timelines, product offerings and future development, and financial constraints. I emphasize that it is vital to develop a comprehensive “playbook” upfront before taking any action, setting a solid strategy in place to ensure long-term success.
When it comes to longevity in luxury, I often highlight that I don’t put much stock in fleeting trends or dramatic shifts. Instead, I believe in a grounded, pragmatic approach—one that focuses on consistency, quality, and most importantly, human connection—especially when it comes to high-end jewelry and watches, which are products with a high emotional component. That’s why I’m passionate about the importance of building genuine relationships at every level. Luxury success isn’t just about the product; it’s about how you engage with your business partners, end consumers, and local communities.
By focusing on authenticity, respect, and care in all interactions, a brand can establish deep, meaningful connections that transcend short-term trends. Ultimately, it’s through these human-centered, relationship-driven strategies that a brand can truly thrive in competitive markets like the U.S., Canada, and Latin America.
For more about my strategic approach and the themes I explore in my keynote speeches, I invite you to visit my website: www.winhousecorp.com.
Thank you, Beatrice!
Beatrice de Quervain Blanchard’s perspective is a masterclass in pragmatic luxury strategy, rooted in respect for local markets, precision planning, and the irreplaceable value of human connection. As her insights reveal, thriving in the Americas isn’t about rushing in with a good product; it’s about bringing the complete package: vision, structure, adaptability, and relationships built on trust. For brands willing to embrace this approach, the rewards extend far beyond sales, they create a legacy.
Luxury is often described through its products: rare diamonds, leather goods, perfumes, or couture gowns. But behind every maison that endures lies something less visible: the architecture of its brand. Few people know that structure better than Philippe Mihailovich, founder of HAUTeLUXE, WLCC Honorary Board Member, and one of the earliest thinkers to give brand architecture its academic foundation.
His career path defies linearity: FMCG marketing with giants like Nivea and Wella, the creation of Couture Brands to bring fragrances to designers without them, and finally, advising luxury houses at the highest level. Along the way, he has shaped categories, challenged assumptions, and helped CEOs navigate the delicate balance between immediate sales and long-term identity.
In this conversation with Alexander Chetchikov, President of WLCC, Mr. Mihailovich discusses the recurring challenges luxury leaders face, why sustainability must be treated as an investment, and how ethical sourcing can coexist with exclusivity, and much more.
Alexander Chetchikov: Your career has spanned from working at FMCG brands to creating Couture Brands and then HAUTeLUXE, a strategic brand consultancy business to serve luxury houses (primarily those in high jewelry, leather goods, fashion, beauty, and boutique hotels). How did this broad experience across diverse sectors prepare you to serve as a confidential advisor to CEOs and Chief Branding Officers in the luxury industry?
Philippe Mihailovich: Great Question. A long story.
Actually, as a student, I had worked as a fashion photographer for magazines and newspapers, so I had the chance of seeing that world from the inside and shooting what was to be introduced in the future. I loved the photography of Serge Lutens for Shiseido. He created the first Dior make-up line. Today, he is better known for having started the trend towards perfume as an art and not as a fashion accessory (no male perfume or female perfume). I reached out to him to publish his photos in Creative Photography Magazine, and he ignited my interest in beauty products, prestige branding, and chic cross-cultural imagery.
After my degree I was employed by a top fashion company and received retail management training up to area management level, but hated to be so distanced from the creative side, so I switched to beauty and personal care product management and found that one of the easiest ways to add value to mass products was to look upwards to see what the luxury houses were doing. As such, I found myself eventually working with the same top French Master Perfumers as YSL and Dior were using.
Then when I was responsible for Nivea, I was learning from La Prairie (same corporate group) and when I was at Wella I looked at Professional Salon formulas to improve on consumer products and spotted the opportunity to create ‘designer hair care’ using hairdresser names (e.g. John Frieda, Nicky Clarke) to compete with the faceless corporations such as L’Oreal and Wella. I also noticed that British designers such as Vivienne Westwood, or fashion brands like Monsoon, did not have their own fragrances. I founded Couture Brands to develop those categories. It was such a pleasure working with visionary creatives, founders, and CEOs that I got hooked on it.
AC:At HAUTeLUXE, you sit at the intersection of creativity and strategy, often working with leaders who are under immense pressure to deliver both short-term results and long-term relevance. When these executives bring you their brand dilemmas, what recurring challenges do you see, and how do you help reframe their future into something sustainable?
PM: At first, they were projects primarily linked to brand exploitation, such as brand stretching across categories. The risk of damaging an established reputation is huge. It is what has happened to Gucci, a house that once competed strongly against Hermès in handbags. Not anymore. Under designer Tom Ford, Gucci evolved into a highly successful R2W fashion brand; the style was more American and less Italian, and people seemed to be buying Tom Ford more than they were buying Gucci. The leather craftsmanship heritage of the house collapsed in the process. I’d love the new President and CEO of Gucci, Francesca Bellettini, to call for my help, but she is ex-Bottega Veneta and Saint Laurent, so she is sure to know what to do. The Kering Group also has a new CEO. Let’s hope that I will meet him this year.
To go back to your question, the recurring challenges are remodifying the DNA of a brand and constructing or reconstructing the pillars of its Brand Building before any storytelling begins, which includes brand culture, universe, values, and principles. However, another recurring challenge is when the client feels that they have learned enough from us to go it alone with their commercial team. This happened with an important diamond project, and it all got botched up.
Regarding sustainability, we are already in an “Era of meaningful luxury” and are all seeking the ultimate no-waste circular eco-system. Sustainability must not be seen as a marketing tool. It is an investment. Every manufacturer needs to become sustainable, and luxury houses are in a position to set the example. These houses don’t communicate or position themselves as “sustainable luxury” because sustainability references are mostly rational and tend to kill the dream. Also, many Gen Z say that they want to buy sustainable luxury but will go off to buy something trendy like Jacquemus instead. This suggests that design, social media hype, influencers, and celebrities still carry more weight than sustainable practices.
We believe that all ethical brands have already made significant strides towards sustainable, circular solutions, bio-fabrics, and similar approaches. Hopefully, in the near future, customers will no longer be given the option to purchase anything that damages our planet. Meaningfulness will also imply efforts to eliminate poverty. I’ve been so supportive of Conscious Corporations, such as the Kering Group, and it breaks my heart to see that group suffering a significant decline in sales across its major brands, but mostly Gucci.
We wish them a great recovery. The new CEO must be under immense pressure to deliver both short-term results and long-term relevance; however, the Pinaults (owners of Kering, which owns Gucci) are not known for chasing short-term success to the detriment of their long-term vision.
AC: You’ve been a key figure in academic alliances with business schools in both France and globally. How does the academic perspective at institutions like NEOMA and Toulouse Business School inform your real-world consulting with brands at HAUTeLUXE?
PM: Actually, I was focused more on facilitating alliances between luxury houses and potential retail partners abroad, while also spending five years conducting educational exchanges in China. The academic perspective helps in many ways. Firstly, I’m obliged to keep up with everything going on across the luxury industries globally, as they all change so quickly, and so do the clients. Thankfully, my students are from all over the world, and they keep me in tune with their thinking and desires. I learn so much from their cross-cultural perspectives.
Additionally, I enjoy creating cases for them around brands that I find are weak, lost, damaged, or otherwise struggling, so that I can present students with real-world problems that the brand has not yet resolved. Shang Xia, the Chinese luxury retailer, co-founded with Hermès and now owned by the Agnellifamily (Ferrari) is one of them. I always try to develop strategies before briefing the students, and in many cases, I get so excited by these ‘solutions’ that I will try to reach out to the house in the hope that they will commission me to assist them. Some do, and others don’t even bother to reply. Many won’t even recognize the identified problems that they are facing until it is almost too late. The lovely Chinese TTF Haute Joaillerie house, for example.
Shang Xia, after Hermès, made many terrible errors, but it could still be turned into a global powerhouse. I will continue tracking the brand and its actions to further my learning. Whatever solutions the brand may try, I am likely to appreciate them more because I have lived through their problems. Ultimately, my research informs the academic papers I publish, which contribute new findings, key success factors, and the like to the field.
Sadly, I am forbidden from discussing most of our real cases in any form, just as a psychiatrist cannot reveal who his clients are, so I try to find other ways to share the lessons learned. Often, when working with these CEO’s, even their own staff do not know it.
AC: You co-authored the very theories that gave shape to the discipline of Brand Architecture. In your view, how has the science and art of Brand Architecture evolved since those early days, and what function is critical for luxury portfolios navigating the modern era?
PM: Well, considering that my PhD supervisor at Surrey European Management school was not accepting branding or my ‘brand architectural models’ as a legitimate subject. That just shows how far we have come. Luckily, Professor Leslie de Chernatony understood and eventually helped to co-author my first paper, which was published in Volume 1 of the Journal of Brand Management. David Aaker was on the editorial board, and the rest is history. Prof. David Aacker coined the phrase “Brand Architecture,” which I found to be very clever, and with Erich Joachimsthaler, adapted our Brand-Bonding Spectrum to become their Brand Relationship Spectrum. It is thanks to them that the field took off.
At the time, many corporations, such as Accor Hotels, were slapping the corporate name onto every hotel they owned, ranging from the lowest-end hotel, “Formula 1,” to their luxury Sofitel Hotels. It was disastrous for Sofitel, and I was very critical about that. What meaning did they want to give to the brand Accor? Was the promise about great service, meaning I can expect the same level of service in a Formula 1 as I can in a 4- or 5-star Sofitel? In French Accor means agreement. For the hotel guest, it means nothing because it refers to the group being made up of many who agree to fall under that umbrella, and agreements will be entered into with other corporations. A bit like Business Class. The client is the corporation that pays and not the traveler. As such, I thought they were ruining Sofitel. If Accor were symbolic of a promise to offer only organic food in every hotel, it would be more meaningful in attracting guests, even to the Formula 1.
However, it was not a mistake but a deliberate strategy to show massive growth on the stock market to raise the funds to invest in their brands, primarily Sofitel. So as soon as the money was raised, they dropped Accor off the Sofitel signage, shifted all Sofitels up to 5-star hotels, and launched smaller boutique hotels under the So… name, such as So Paris, So New York.
At that time, few companies were thinking it through strategically. The Branding agencies were mostly selling graphic design and would often be the ones to propose brand visuals and sub-brand names. With the advent of the internet, the world quickly became more brand literate and often rushed into creating too many brands and sub-brands for the wrong reasons. The heritage luxury houses stuck to using their house name only, while others created a simple form of brand architecture to support their pyramid structure, for example, Christian Dior Couture at the top, Dior for the R2W, and J’Adore Dior beneath it.
The great Giorgio Armani introduced Armani Privé as a Haute Couture label to try to pull the brand upwards above Armani Jeans, AX, Armani Collezioni, Emporio Armani, and the Giorgio Armani labels, but he never sketched out his pyramid. Retail architects, staff, and licensees (L’Oreal) had to feel it. Hermès has one for their perfume division, but keeps it discreet – although you can find it in our book. Does anyone understand the BOSS pyramid? There’s BOSS and Hugo and Hugo Boss and Boss Green, Boss Orange, Boss Black.
What is critical is not to confuse your customer. For instance, the backlash against some brands that have been selling industrial goods under the very same house name as their handmade luxury goods or special orders. Customers feel that they were duped and are now quite angry and, in some cases, strongly supporting “dups”. Old money defected from brands that were being seen everywhere, and counterfeits helped to over-expose these brands even further. We are now seeing rampant “luxury fatigue” taking place. One of the strategic reasons for artist collaborations was to create a manufactured rarity that not all customers can be seen with the very same bag and offset the risk of over-exposure.
Brand Architecture primarily serves to avoid confusion, to educate, and also enable brand stretching upwards, downwards, or across categories while creating or enhancing a certain pedigree and legitimacy in each category. We are now living in an era that demands transparency, and we believe that Brand Architecture helps to give a certain clarity and thereby a form of transparency. It also serves to highlight expertise and legitimacy.
AC: Scarcity has always been a driver of luxury, yet your current passion for rare, ethical colored diamonds also brings questions of responsibility and transparency to the table. In your opinion, how can luxury houses embrace ethical sourcing without diluting the aura of exclusivity that makes them so desirable in the first place?
PM: Yes, you are absolutely right about that. Transparency can kill the mystique. However, the mystique should ideally lie in the creative den, the little sanctuary of the creator’s mind, and not necessarily in the process of making, and certainly not in the details of the sourcing. Those days are gone. The Blood Diamonds story was shared very widely and obliged mining companies to show transparency, beginning with the person who discovers the stone. Funnily enough, it is now the so-called eco-friendly lab-grown diamonds that are not being transparent, hiding how much energy they are using for CVD (Chemical Vapor Deposition) diamonds and how much coal they are burning to produce HPHT (High Pressure High Temperature) diamonds.
Only solar-grown diamonds can claim to be energy-sustainable, but they all remain soulless, have zero resale value, and do nothing to pull communities out of poverty. The term “scarcity” cannot apply. It is more like buying screws in a hardware store. However, the intense emotion one can feel when holding an unearthed or freshly cut, warm diamond, especially one of color, cannot be explained, and nowadays, rocks are scanned before releasing the diamond from the rock, so the environment suffers far less damage than before. The transparency is there, and that includes the eco-resort plans that kick in once a mine is depleted.
We should also understand why certain houses cannot reveal with full transparency where their craftsmen are to be found, especially in high jewelry, not only for security reasons but also to prevent competitors from poaching these craft masters, who may be independent contractors. Perhaps the rule should be, “As transparent as possible, as secretive as necessary”.
AC: From pioneering masstige haircare to sparking the designer fragrance wave, what’s the most valuable lesson from those earlier breakthroughs that continues to shape how you guide luxury brands today?
PM: Some small lessons were most valuable. For instance, to discover how much the consumer was prepared to trust a brand that carried a person’s first and last name over a made-up name. For instance, Graff, David Morris, or Harry Winston Diamonds over Pandora. When one’s family reputation is on the line, the owners work harder in honor of their name. They are not hiding behind fake names. This is something we are used to seeing in luxury. Most of them are first and last names, except perhaps Rolex, but that is an industrial brand, unlike F.P. Journe, where each watch is made by only one Master Jeweller.
Perhaps the largest lesson was not to invent fake fairytale stories other than for seasonal collections. The luxury maison requires authentic and meaningful stories. Never lie. So, if we are to construct or reconstruct a brand story, we aim to add real legitimacy. This is what Louis Vuitton did before introducing their perfume collection. They had failed 100 years ago. I suppose that a luxury house making waterproof canvas trunks had no legitimacy in the fragrance world other than for fragrances that go inside the box or ambiance fragrances, but not those to wear on your person.
LV acquired a storied 18th-century ex-perfume manufacturing building in Grasse, the capital of French perfumery. They employed an experienced ‘nose’ who was born in Grasse and is a third-generation Master perfumer. Jacques Cavallier-Belletrud’s CV adds tremendous legitimacy to the house of LV. Additional credibility was given to the building by sharing it with Christian Dior’s perfumers. Luxury requires a Master in the house, unlike Ralph Lauren, which will stick its label on products made by someone else.
Perhaps another lesson was to stick to working with founders / CEOs only because you can be direct with them and vice versa. They listen, are curious, offer great insights, ask sharp questions, and are sometimes quite funny. They understand things quickly and can make things happen. Most are very humble, sincere, and generous. They have nothing to prove to anyone, so they are a real pleasure to serve. However, on this point, we have also come to conclude that “nobody can destroy a brand better than its owner or its managers“. Tesla currently offers a perfect example, as does Boeing.
Above: Turandot Lily Necklace, Anna Hu Haute Joaillerie
Thank you, Mr. Mihailovich!
Philippe Mihailovich’s perspective reveals how luxury today is defined not only by heritage and scarcity, but also by authenticity, responsibility, and long-term brand stewardship. From the evolution of brand architecture to the challenges of sustainability and ethical sourcing, his insights remind us that the future of luxury depends on clarity, cultural relevance, and meaningful leadership at the very top.
For more valuable perspectives from Philippe Mihailovich, make sure to follow him on LinkedIn.
Welcome to The Weekly Edit, your curated digest of the latest in the world of luxury. Each week, WLCC brings you a handpicked selection of industry news, insights, and stories influencing the future of high-end fashion, design, travel, real estate, and beyond. Consider this your insider’s guide to the latest in luxury.
After A Weak Year, HSBC Forecasts 2026 Growth in Luxury
After a challenging year, HSBC believes luxury brands are turning a corner, forecasting stronger performance from late 2025 into 2026. Sales across its coverage are expected to climb 3% in the second half, helped by recovery in China, easier comparisons in Europe and Japan, and launches at more accessible prices. Hermes was downgraded to Hold as growth looks limited, while LVMH and Kering were upgraded to Buy with higher price targets. HSBC highlighted Dior’s rebound, cost measures, and new leadership at Kering as key drivers, stressing that investors should track sales momentum over valuations or margins.
Luxury Takes the Court: Fashion Shines at the US Open
At the 2025 U.S. Open, luxury fashion has made a striking serve, joining the athletic legacy of Nike and Adidas. High-end brands like Gucci, Miu Miu, Burberry, Dior, and Bottega Veneta are now prominently partnering with players (Coco Gauff, Jannik Sinner, Lorenzo Musetti, Jack Draper, Stefanos Tsitsipas, and Zheng Qinwen), blurring the lines between sport and style. Tennis’s prestige, global reach, and individual star power make it a rich marketing opportunity for luxury labels seeking both elite and aspirational consumers. As a result, courts are emerging as vibrant stages where fashion and competition intersect.
Spotlight on France’s Nautical Powerhouse: Cannes Yachting Festival 2025
The Cannes Yachting Festival, running September 9th to 14th, 2025, remains a must-attend industry event, showcasing over 700 vessels from 5–50 meters and drawing roughly 55,000 visitors to Vieux Port and Port Canto. Established in 1977, the festival reflects the global superyacht market, which generated €5.9 billion in 2023, with nearly 90% of yachts over 30 meters built in Europe. Highlighted innovations include the first Pershing GTX70 model, new entries from Beneteau, Ferretti Yachts, Jeanneau, Prestige, Lagoon, and the Allures Horizon 47. In France’s Provence-Alpes-Côte d’Azur region, the yachting industry contributes around €1 billion in turnover and supports over 10,000 jobs.
Sotheby’s Launches Luxury Auction Week in Abu Dhabi
Sotheby’s is set to debut its inaugural Collectors’ Week in Abu Dhabi this December, signaling a major expansion into the Gulf’s luxury market. The four-day event from December 2nd to the 5th it will showcase an exceptional selection of high jewelry, rare watches, collector cars, real estate, and museum-quality art, appealing to ultra-wealthy regional and international collectors. Iconic pieces, including rare diamonds, bespoke timepieces, and exclusive supercars, will headline the auctions, reinforcing Sotheby’s reputation for curating exceptional objects of desire. The event also reflects Abu Dhabi’s growing cultural prominence and strategic investment in the global luxury ecosystem, positioning the city as a premier destination for elite collectors.
Soho House Transitions to Private Status with $2.7 Billion Acquisition
Soho House & Co has agreed to a $2.7 billion acquisition led by MCR Hotels, marking its return to private ownership. The four-day event, hosted at the St. Regis Saadiyat Island Resort, will feature high-jewelry, rare timepieces, collector cars, real estate, and museum-quality art, with highlights including a 31.86-carat pink diamond (The Desert Rose), a rare Rolex Daytona (Oyster Albino), a 2010 Aston Martin One-77, a Pagani Zonda 760 Riviera, and even competition McLaren chassis tied to the F1 Grand Prix. The auction aligns with Abu Dhabi’s cultural ascendance and ADQ’s minority stake in Sotheby’s, targeting ultra-affluent regional and global collectors.
Chanel and Dior Preview New Designers at Venice Film Festival 2025
At the 2025 Venice Film Festival, fashion took center stage as Chanel and Dior previewed creations from their newly appointed designers ahead of official Paris debuts. Jonathan Anderson, Dior’s new creative director, unveiled more than a dozen looks, including a deconstructed minidress and a navy gown. Chanel’s Matthieu Blazy teased his vision with understated white trousers and a blouse adorned with shimmering CC buttons. Using Venice’s red carpets and gondolas as backdrops, both houses signaled a shift in strategy, soft launching collections through Hollywood glamour before the runway.
This webinar explores how ongoing price hikes affect consumer behavior, loyalty, and perceptions of value. It will address shifting spending habits, the psychology of pricing, and strategies for brands to sustain trust in a climate of rising costs.
About the Speaker: Alexandre Ferragu, professor of Marketing and Luxury Marketing, brings expertise in business development, strategy, and retail. With deep experience in branding, e-marketing, and leadership in the luxury watch and retail sectors, he provides practical insights for professionals navigating market challenges.
Organized by Luxus+ Club in partnership with IFOP, Valtech, ISG Luxury Program, and Paris Packaging Week, LUXperience(s) is the phygital conference dedicated to new experiences in luxury. At the heart of the program: the exclusive presentation of a major international study conducted by IFOP x Luxus+ with 4,500 luxury consumers across 7 countries. Keynotes and round tables will bring together leading voices from Louis Vuitton, Accor, LVMH, IFOP, Valtech, ISG Luxury Program, and more, to explore the shift from ownership to experience.
In an exclusive interview led by Alexander Chetchikov,President of the World Luxury Chamber of Commerce, three visionaries: Serhii Cheromush, Founder of Airship Expeditions; Igor Pasternak, Founder & CEO of Aeros; and David Richman, Founder of DOM WORLD, share how Celestia is rewriting the definition of luxury in 2025 and beyond. Together, they explore how airships, curation, and alignment of values are creating not just new ways of travel, but entirely new dimensions of experience.
Alexander Chetchikov: Luxury is often associated with excess, but Celestia seems to pursue a quieter, more intentional kind of opulence. How do you characterize luxury in 2025?
Serhii Cheromush, Founder of Airship Expeditions: Luxury today—and even more so in the near future—is silence from the constant “noise” of the outside world. Most of us live in a state of reaction: to endless news, to other people’s demands, to external agendas. What gets lost is time for ourselves, for what we truly love, and for what matters most. Real luxury is reclaiming that time and attention. It means turning back to self-love as the starting point of harmony—both within ourselves and with the world around us.
And for accomplished individuals, luxury also means building bonds with like-minded peers—people who inspire you not because of their status or resources, but because of who they are. Celestia is designed as a platform for these kinds of encounters and reconnections.
AC: Airships aren’t the obvious choice for modern travel. What inspired you to revive this format, and how does it cater to the kind of luxury experience today’s customers are seeking?
SC: That’s exactly why they are so compelling. In the 1930s, airships were icons of glamorous travel—floating palaces that crossed the Atlantic in style. And then, for nearly a century, they vanished. They remained symbols of freedom and wonder, but with serious limitations. Traditional airships relied on massive ground crews, external ballast, and behaved more like balloons than aircraft.
What changed everything for me was discovering that Aeros had reimagined the airship. Our partnership with Igor Pasternak and Aeros allows us to bring this dream back—this time as one of the safest, most elegant, and versatile forms of air travel.
Igor Pasternak, Founder & CEO of Aeros, Board Member of Airship Expeditions: Our breakthrough is variable buoyancy control. The Aeroscraft can manage its heaviness internally, which means it can take off and land vertically—no airports, no runways, no support infrastructure. It is a truly independent and mobile platform for travel.
This opens the door to a completely new kind of luxury. That’s where Neona comes in—our sky yacht, built for VVIP travelers. It combines the elegance expected of luxury travel with the freedom to reach extraordinary destinations. Today, luxury isn’t only fine service or materials. It’s also access—to remote landscapes, untouched views, and moments only a handful of people will ever experience. Imagine expedition air tours to the Amazon rainforest, the North Pole, or remote deserts—stunning, but unreachable with conventional transport.
Behind this is our larger model, the ML806, with a 6-ton payload capacity. It is expected to be operational in 2028, primarily for logistics and expedition support. Its existence proves how robust and scalable this technology is.
SC: And looking further ahead, we are already integrating Aeros’ ML866 with a 66-ton payload into Celestia’s vision. This model will power our transatlantic and round-the-world expeditions. Inside, Celestia will feature 13 luxury suites, panoramic lounges, media and dining salons, a retreat space for quiet reflection, and private areas for curated gatherings. Two full decks create a next-generation boutique hotel in the sky, hosted by a crew of 15, including curators, chefs, and dedicated staff.
AC: Celestia is built around curation—from guests to experiences. In your view, is the future of luxury less about access and more about alignment?
SC: Exactly. Traditional luxury has always been about access—to rare places, exclusive clubs, or exceptional things. But in 2025 and beyond, the real value for leaders and visionaries isn’t access—it’s alignment.
Celestia is founded on the idea that true luxury is being in the right company, surrounded by people who share your values and worldview. We design expeditions that cannot be mass-produced: unique routes, sacred sites, and transformative practices. Crafting them requires expertise possessed by only a handful of people in the world.
Every journey is curated to bring together not just participants, but a community of co-creators: scientists, artists, entrepreneurs, philosophers, and environmentalists. Their encounters onboard spark new ideas, friendships, and shared meaning. That’s why I say: the future of luxury is less about possession, and more about alignment—with people, ideas, and spaces that can transform your life.
AC: From Antarctica to Burning Man, your expeditions span extremes. What’s the common thread that ties all Celestia journeys together, beyond the destinations themselves?
SC: The common thread is the spirit of adventure. Celestia journeys combine the cinematic thrill of Indiana Jones, the expeditionary odyssey of Jacques Cousteau, and the imagination of Jules Verne. Each voyage pushes beyond the ordinary, opening worlds few have seen, with the elegance and depth that define a new century of exploration. Celestia is not just about where we go—it’s about the stories and meanings born along the way.
AC: Where do you see Celestia in 10 years? Is it a one-of-a-kind experience, or the beginning of a new category in luxury travel?
SC: Celestia is unique today—but unique projects are often the ones that open new eras. We are building it in three stages. The first is an immersive museum and series of events that introduce the world to this new mode of aerial adventure. Already, anyone can step into this experience through our partner Dom.World, where Celestia exists as a living metaverse presence.
David Richman, Founder of DOM WORLD, Board Member of Airship Expeditions: Celestia is more than a futuristic airship. It’s a symbol of a new era of mobile spaces and travel. Together with Airship Expeditions and Aeros, we are creating its phygital presence inside DOM WORLD—long before it takes to the skies. Visitors can already:
Walk through a 3D interior and exterior of the ship
Explore lounges, suites, and observation decks
Interact with an AI guide telling the story of Celestia
Watch 360° videos and VR content
Join quests, shows, and gamified experiences
This isn’t a render. It’s a living, evolving experience of the project.
SC: The second stage is our first demonstration flights in Southern California. During the 2028 Olympics, VVIP guests will personally experience the 6-ton version of the airship. And 1.5 billion people worldwide will witness “Celestia: Into the Fifth Dimension,” a nighttime spectacle featuring the 360° LED airship and 1,000 synchronized drones.
The third stage is the launch of full-scale transatlantic and round-the-world expeditions. These journeys will transform not only the lives of participants but also the very definition of luxury travel itself.
Yes, for now, Celestia is a singular format. But it holds the potential to grow into a new category of conscious luxury travel—where science, culture, and transformation converge.
Let’s Journey Begin!
As the conversation draws to a close, one thing becomes clear: Celestia is more than an airship; it is a philosophy of travel, community, and discovery. With its blend of pioneering technology, curated encounters, and a vision of conscious luxury, Celestia stands poised to redefine what it means to journey in the 21st century. For those who seek more than movement from place to place, but rather transformation along the way, the sky is no longer the limit; it is the beginning.
Artificial intelligence is the new force that is taking hold in the ever-evolving world of luxury. The report, “Evolve or Fade Away: Enriching Luxury Heritage in the AI Era,” by Vogue Business in partnership with IBM, presents a clear directive for established brands. With a cooling global economy and a new generation of consumers, the industry is at a crossroads. The message is simple: AI is not a trend to be observed but a tool to be wielded, not just to improve efficiency, but to amplify the very experiences that define luxury.
Meaningful Insights from the AI Transformation
The integration of AI is not a single switch; it’s a fundamental shift across every facet of a brand’s operation. AI works best when it is considered across all aspects of the value chain. The report identifies where this technology will have the greatest impact, moving beyond simple automation to create meaningful value. Understanding the shifting markets, the advantage of AI, and how the innovation is transitioning into being responsible is key.
Shifting Markets: The Changing Global Landscape
The Slowdown and Growth Waves: China and Europe’s markets are slowing, while emerging powerhouses like India, Brazil, and South Korea are gaining momentum. India is forecasted to become the world’s fourth-largest economy by 2025.
Price & Brand Loyalty: This shift is also driven by consumer behavior, with 62% of global consumers now considering price as a key reason for brand loyalty, or a lack thereof.
The AI Advantage
The report outlines a two-phase approach to AI adoption. The first phase uses AI for data analysis, while the second leverages generative AI for creative endeavors.
Creative Processes: Generative AI can assist in everything from product design to digital prototyping, reducing waste and sparking new ideas from a brand’s archives.
Operational Excellence: Predictive AI enhances inventory management and logistics, ensuring that a customer who checks a website for a specific item can actually find it.
Personalized Client Relations: AI moves beyond demographics, grouping clients by their values and interests. It also provides client advisors with data to offer unique, one-to-one product recommendations.
Responsible Innovation
The report highlights that embracing AI requires a responsible framework, especially with new regulations on the horizon, such as the EU’s Digital Product Passports (2026) and the European AI Act (2024).
Transparency is key: Brands must be transparent about their AI usage and work with trusted partners who prioritize ethical data practices.
Caring for the Future: The long-term impact, including the energy consumption of AI, must be a key consideration.
The Way Forward
The question is not whether to adopt AI, but how to integrate it in a way that respects heritage while building a future-proof business. For brands to remain competitive, they must embed AI as a core strategic asset. By focusing on personalization, operational efficiency, and a responsible framework, AI can empower the industry to navigate current market challenges and to solidify its position for a new era of growth. In a landscape where change is constant, the strategic application of AI is the key to enduring success.
Designer handbags from the early 2000s are resurfacing on runways and in fashion circles, driven by nostalgia, second-hand demand, and renewed consumer interest. From Balenciaga’s City bag to the Celine Phantom, brands are revisiting iconic silhouettes, reconnecting with past admirers while capturing a new generation of buyers.
The resurgence of early-aughts handbags reflects both cultural nostalgia and smart merchandising strategies. Key factors include:
Nostalgia and Generational Influence: A 10-20 year gap often allows a handbag to feel fresh again. Consumers who admired these bags in their youth now have the means to purchase them.
Strategic Brand Moves: Re-editions allow brands to reinforce their identity, capitalize on second-hand market interest, and respond to evolving consumer tastes. For example, Balenciaga’s Le City bag.
Celebrity Endorsement and Social Media: Influencers and celebrities continue to amplify the demand. Campaigns featuring Kate Moss, Nicole Kidman, Rihanna, and Gwyneth Paltrow highlight the allure of these reissued bags, while social platforms like Instagram drive viral interest.
Market Data: Searches for classic bags have surged dramatically: Chloé Paddington (up 339%), Balenciaga City (up 110%), Fendi Spy (up 61%), and Celine Phantom (up 360%). The RealReal and Vestiaire Collective report a significant spike in engagement with these re-editions.
Upcoming Resurgences: Observers predict other early-2010s styles will soon return to prominence, confirming the cyclical nature of handbag trends.
The luxury handbag market demonstrates a clear pattern: what was once a “hot bag” is likely to regain prominence over time. Nostalgia, celebrity influence, and strong second-hand demand combine to create a lucrative environment for re-editions, ensuring that many iconic early-2000s handbags will remain coveted in the years ahead.
Global wealth keeps evolving in response to political shifts, economic challenges, and emerging investor priorities. Luxury investment patterns are changing in step with new demographic and generational forces.
The 2025 edition of The Wealth Report by Knight Frank, now in its 19th year, offers a comprehensive analysis of these dynamics, with a particular focus on prime property markets and private capital trends. The report explores how high-net-worth individuals (HNWIs) are adapting their strategies and how real estate is playing an increasingly central role in wealth preservation and growth. The World Luxury Chamber of Commerce highlights the main takeaways.
One of the central themes of the 2025 edition is the enduring appeal of real estate as a core asset class among wealthy individuals and family offices. Based on Knight Frank’s survey of 150 family offices, nearly half intend to increase their allocation to property over the next 18 months. Commercial real estate is a primary focus, though residential assets remain highly sought after. However, market barriers persist: limited inventory in key cities, regulatory constraints, and elevated borrowing costs are complicating acquisition strategies.
Despite these challenges, investor demand remains firm. In London, for example, occupiers seeking large office spaces are facing multi-year waits, reflecting a mismatch between availability and demand. In the residential sector, all G20 nations have fallen short of their housing supply targets, placing upward pressure on both prices and rents. This shortfall has made the living sector increasingly attractive for private capital.
The United States continues to dominate in terms of wealth generation. Nearly 40% of individuals with a net worth above US$10 million reside in the U.S. However, emerging regions are also gaining ground. Africa, although smaller in absolute wealth, is showing signs of robust growth thanks to its youthful population, natural resources, and infrastructure development. Asia remains a major force, with strong gains in China and India contributing to a global rise in high-net-worth populations.
The report also draws attention to generational change. A new wave of younger, affluent individuals is reshaping investment preferences. Health, wellness, and meaningful experiences are taking precedence over material accumulation. Stocks, real estate, and cash remain the dominant investment vehicles, but there is growing curiosity around digital assets, collectibles, and impact-driven ventures.
Macro-level risks are still influencing investment behavior. Inflation, although moderating, continues to affect policy and lending environments. Trade tensions (particularly those involving the U.S.) have introduced new uncertainty. In parallel, national debt levels across developed economies are triggering debate about fiscal sustainability. Despite these headwinds, markets have remained resilient, supported by expectations of eventual rate cuts and continued technological optimism.
Luxury investments also saw mixed performance, with art and whisky markets underperforming. However, real estate and select alternative assets continue to attract investor interest as tangible stores of value. Knight Frank’s research points to price gains in key prime residential markets in 2025, driven by constrained supply and growing demand.
Urban mobility and flexible work arrangements are also having a noticeable impact. Cities are facing the dual challenge of welcoming globally mobile workers while managing the pressure they place on housing markets. Locations like Lisbon illustrate how shifting demographics and remote work culture are reshaping urban economies and prompting policy responses to preserve livability and affordability.
Summary of the Main Takeaways:
44% of global family offices plan to increase their exposure to real estate.
Housing supply shortages across major economies are driving both rental and price growth.
The U.S. remains the dominant force in global wealth.
Africa and Asia are emerging as growth centers, thanks to population dynamics and economic diversification.
Younger investors prioritize health, purpose, and flexibility, shifting focus away from traditional luxury consumption.
Inflation and trade tensions remain key economic risks, though asset markets continue to perform.
Luxury collectibles dipped in 2024, but real estate is expected to deliver positive returns in 2025.
Remote work and global mobility are influencing property values and prompting new urban planning challenges.
The Wealth Report 2025 captures a moment of transformation. It presents a world where private capital remains highly influential, but where younger investors, shifting economic conditions, and global uncertainties are reshaping priorities. Real estate continues to attract capital, both as a store of value and a generator of income, and wealth creation shows no sign of slowing, albeit with regional and structural shifts. For those navigating this evolving landscape, a deep understanding of economic, social, and political trends will be essential.
Luxury in the Gulf is undergoing a vibrant transformation, driven by a new generation of affluent, optimistic consumers. From skincare-obsessed Gen Z to wellness-focused Gen X, this diverse audience is fueling significant growth in personal luxury sales across the UAE and Saudi Arabia. As global markets falter, the Gulf’s luxury landscape is thriving, attracting international brands and reshaping consumption patterns.
Luxury brands are increasingly targeting the Gulf, with Zegna hosting its first show outside Italy in Dubai and The Frankie Shop entering Abu Dhabi. GCC personal luxury sales grew 6% in 2024, driven by the UAE and Saudi Arabia. Retail sales are projected to rise from $12.8 billion in 2024 to $15 billion by 2027, supported by an influx of wealthy expats and strong local spending.
The UAE is expected to gain 9,800 new millionaires in 2025, while Saudi Arabia adds 2,400. Consumer optimism is high, with 97% of GCC buyers planning to maintain or increase luxury spending in early 2025, focusing on watches, jewelry, leather goods, and cars. The different consumer profiles can be divided into different categories:
Gen Z Beauty Enthusiasts
Women ages 13–28 drive the region’s beauty boom.
Monthly spend: $52 on skincare, $63 on makeup.
Influenced by social media (TikTok, YouTube, Snapchat).
The Gulf luxury market is no longer defined solely by wealth but by optimism, experience-driven consumption, and a diverse set of lifestyles. Brands that understand the nuanced preferences of Gen Z, Emirati HNWIs, and wellness-oriented Gen X consumers are best positioned to succeed in this booming, multi-generational ecosystem.
Author: Miguel Angelo Hemzo Publication Date: 2023 Amazon Rating: 4.2
The WLCC Luxury Library is a vital hub for luxury professionals and enthusiasts, offering a curated collection of insights, trends, and knowledge in the luxury sector. Tailored for members of the World Luxury Chamber of Commerce, it offers up-to-date resources on branding, marketing, and high-end consumer behavior. Through a focus on learning and collaboration, the Luxury Library seeks to inspire innovation and raise the bar within the luxury sector.
Marketing Luxury Services: Concepts, Strategy, and Practice is a comprehensive and academically grounded guide for students, professionals, and aspiring leaders in the luxury industry. Offering a rare blend of theory and real-world insight, this textbook unpacks the complexities of marketing luxury services, a category often more nuanced and emotionally driven than products alone.
The Book Reveals Several Core Lessons, Including:
A historical and cultural overview of luxury and its evolving definitions, setting the foundation for modern luxury marketing practices.
Strategic insights into positioning, pricing, and promotion tailored specifically to luxury services.
A framework for understanding the “8 Ps” of luxury marketing, combining the classic marketing mix (Product, Place, Promotion, Price) with the service-dominant logic (People, Process, Panorama, and Productivity).
Deep dives into brand communication, value perception, and global expansion strategies tailored to high-net-worth consumers.
Real-world case studies and contributions from luxury marketing practitioners bring the theory to life with practical application.
Guidance on aligning luxury service delivery with experience, emotion, and personalization, the key expectations of today’s affluent clientele.
Emphasis on the critical balance between exclusivity and accessibility in a service environment.
Whether you’re a student exploring luxury marketing for the first time or a professional refining your strategic toolkit, Marketing Luxury Services equips readers with a holistic view of how luxury brands must adapt their approach when the product is intangible, emotional, and experience-based.
This textbook is an essential read for those looking to navigate and lead in the evolving world of luxury service management.
The World Luxury Chamber of Commerce (WLCC), a global community uniting the finest luxury brands and visionaries, proudly announces the appointment of Philippe Mihailovich to its Board of Directors. With a distinguished career spanning decades across luxury, fashion, beauty, and global brand management, Mihailovich brings unparalleled expertise, thought leadership, and passion for shaping the future of luxury.
As Co-Founder, CEO, and Brand Architect of HAUTeLUXE, Philippe Mihailovich is internationally recognized as a leading advisor to high luxury brands, analyst-strategist, practitioner, and educator. He is the lead author of HAUTE “Luxury” Branding — a book that has been recognized among the Top 10 Branding Books by The Branding Journal (NYC) and is currently preparing its second edition. His pioneering work in Brand Architecture has influenced industry giants and academics alike, with models that have been adapted and expanded by leading brand theorists such as Aaker and others.
Mihailovich’s career journey includes leadership roles as Marketing Chief for global powerhouses such as Nivea UK, Wella, Clairol, and British Telecom, as well as President and Managing Director of Couture Brands in both Europe and the U.S. He has since advised CEOs of luxury houses, niche challengers, and high-luxury businesses worldwide — from high jewelry and leather goods to fragrance, beauty, hospitality, and rare ethical colored diamonds – with the most complicated ‘problems’ but also enjoys facilitating collaborations and partnerships with luxury brands and property developers, potential franchisees and artists.
As a professor of Luxury Brand Management, Mihailovich teaches at prestigious institutions including NEOMA, INSEEC, Rennes School of Business, Toulouse Business School, Burgundy School of Business, EFAP, ICART, EIDM, Istituto Marangoni Paris, as well as international exchanges with SP Jain School of Global Management (India) and China University of Geosciences (Wuhan). He is also known for guiding executive students on private field trips to exclusive Parisian luxury houses—an insider’s view of the world’s most secretive and iconic maisons.
Reflecting on his appointment, Mihailovich shared “I feel truly honored to have been invited into this select group of visionaryleaders. Throughout my career, I have sought to build, repair or enhance luxurybrands with sustainable and meaningful futures. Joining the WLCC Board is aunique opportunity to contribute my experience, foster collaborations, andstrengthen our collective mission of shaping the future of luxury.”
Philippe Mihailovich’s international background—born in South Africa with French, Swiss, Serbian, and German heritage, and having lived and worked across Paris, London, and New York — further underscores his global perspective and deep cultural insight into the luxury sector.
“We are delighted to welcome Philippe Mihailovich to the World LuxuryChamber of Commerce Board of Directors. His thought leadership,groundbreaking contributions to brand strategy, and lifelong dedication to theluxury industry make him an invaluable asset to our community. With Philippe’sguidance, we will continue to drive innovation, excellence, and growth forluxury brands worldwide,” commented Alexander Chetchikov, WLCC President.
With this appointment, the WLCC strengthens its mission of uniting the world’s leading luxury minds, recognizing their contributions, and empowering businesses to thrive in a rapidly evolving market.
Sri Lanka is set to elevate its tourism and hospitality landscape with the launch of City of Dreams, South Asia’s first integrated resort of its scale. With a US$1.2 billion investment, this Colombo-based development is designed to attract international visitors, strengthen the nation’s economy, and enhance the city’s status as a high-end destination.
Transforming Tourism & Hospitality
Largest integrated resort in South Asia, combining hotel, residential, retail, and entertainment facilities.
Features premium hotel accommodations, a casino, convention spaces, retail outlets, and restaurants.
Targets high-end visitors from India, China, Russia, and the upper-middle-class segment.
Economic and Employment Impact
Expected to generate thousands of direct and indirect jobs across construction, hospitality, and related sectors.
Supports skill development through local workforce training and knowledge transfer.
Enhances investor confidence in Sri Lanka’s tourism sector.
Elevating Colombo’s Global Profile
Positions Colombo as a key destination for leisure and entertainment tourism.
Offers international-standard gaming facilities through Melco Resorts & Entertainment’s management.
Strengthens Sri Lanka’s appeal to regional and global travelers seeking comprehensive resort experiences.
City of Dreams is ready to change the nation’s tourism and hospitality sector. By attracting global visitors, creating jobs, enhancing infrastructure, and raising Colombo’s international profile, the resort marks a milestone in Sri Lanka’s economic and tourism growth, setting a benchmark for future large-scale developments.
Dubai’s real estate market recorded an impressive surge in July 2025, with total sales reaching Dh63.6 billion. This strong performance reflects growing investor confidence, boosted by new tax reforms and a significant increase in off-plan property transactions. As Dubai continues to attract global interest, these developments signal positive momentum for the market’s trajectory.
Interesting Insights:
Sales Volume Growth: Sales activity for July represents a marked increase compared to previous months.
Off-Plan Market Expansion: Off-plan properties contributed significantly to the sales volume, showing increased demand from both local and international buyers.
Tax Reform Impact: The UAE’s Ministry of Finance recently introduced corporate tax measures that allow deductions on investment properties at fair value.
Diverse Buyer Base: The market saw strong interest from a mix of end-users and investors, signaling both short-term demand and long-term confidence in Dubai’s property sector.
Market Outlook: Experts suggest that continued government support and regulatory clarity will sustain this positive trend, encouraging further growth in real estate investments.
Dubai’s property market is demonstrating resilience and vitality, driven by strategic policy adjustments and sustained buyer interest. The combination of off-plan project appeal and favorable tax reforms is setting the stage for continued expansion. For investors seeking exposure to a dynamic luxury real estate landscape, Dubai remains a compelling destination.