In luxury environments, clients remember how they were made to feel as much as what they purchased. In this session, Well Hosted founder Liz Batsche introduces the H.O.S.T. Mindset—a framework that helps client-facing professionals approach sales interactions with the presence, discernment, and intentionality of a host, turning transactions into lasting relationships.

About Liz: Liz Batsche is the founder of Well Hosted, where she trains client-facing professionals in high-stakes environments to build trust, drive revenue, and elevate client experience. A former investment banker and LVMH alumna, she brings nearly two decades of experience in luxury and relationship-driven industries, helping teams develop the human skills that turn transactions into lasting relationships.