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Roundtable: The Future of Experiential Luxury
Roundtable: The Future of Experiential Luxury
How Brands Create Meaningful, Memorable Experiences
Join the World Luxury Chamber of Commerce for an exclusive Roundtable exploring what makes luxury experiences truly memorable. Experts from across the luxury industry will discuss customer expectations, creating exceptional experiences across different sectors, the balance between brand image and customer value, and whether AI can deliver genuine personal connections.
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Meet the Speakers
Hear from four luxury professionals bringing diverse perspectives from real estate, hospitality, wellness, and luxury buyer behavior.
- Caroline Huo:
Caroline Huo has guided clients through over $1 billion in Peninsula and Silicon Valley real estate sales. Co-Leader of Keller Williams International’s Luxury Division and founder of The Caroline K. Huo Group, a top-ranked, referral-driven team, she is a 2025 Rising Star and Eagle Award recipient, known for integrity and personalized service. - Hayley Hines:
Hayley Hines is an international speaker and luxury wellness consultant with 30+ years of experience. As Founder of Soul Sparkle Living™, she designs transformative, sensory-led wellness experiences for hospitality brands, blending science, design, and soul to elevate guest experience and well-being. - Jeffrey Shaw:
Jeffrey Shaw is a globally recognized expert on selling to affluent clients and a sought-after speaker helping luxury businesses attract high-end clientele. With over four decades of experience, he understands the luxury buyer mindset. Author of Sell to the Rich, LINGO, and The Self-Employed Life, he speaks at leading global industry events. - Tiago Restani:
Tiago Restani is the founder and CEO of Fully and former Director of Partnerships at The World’s 50 Best Restaurants. He advises fine dining restaurants, bars and luxury hospitality teams across Europe and North America on how to make the guest experience more distinctive, personal and memorable. He brings a practical perspective to the roundtable: what luxury brands can learn from great restaurants about reading the room, anticipating needs and getting the small details right.
Why Attend?
What makes a luxury experience truly memorable, and does it always require extravagant gestures?
Join an interactive discussion exploring how brands across different luxury sectors can create meaningful customer experiences, build lasting relationships, and challenge conventional approaches to luxury service.
Discover practical perspectives on customer expectations, the balance between brand image and genuine value, and whether AI can deliver the personal connections luxury consumers expect.
Expect an open exchange of ideas, real-world examples, and the opportunity to ask our speakers your questions.
Who Is This Session For?
This roundtable is designed for luxury professionals, business owners, and decision-makers interested in improving customer experiences and strengthening client relationships.
It is particularly relevant to professionals working in luxury hospitality, travel, real estate, jewelry, watches, fashion, retail, wellness, and premium services, as well as marketing, brand strategy, and customer experience specialists.
Whether your business delivers immersive in-person experiences or operates primarily online, this discussion will offer perspectives you can apply to your own customer journey.How Brands Create Meaningful, Memorable Experiences
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